Blindster.comReviews of blindster.com

They were VERY responsive all 3 TIMES they had to replace our roller shades that wouldn't re-coil, and finally sent me a refund! This started Thanksgiving week, and here I am into February, with a set of blinds I cannot roll up !! Going to try a different company. This is sooo frustrating !

Total rip off. Ordered 8 roller blinds thousands of dollars and they are useless. They don’t make their own blinds and blame the vendor for them being sized wrong and won’t exchange them. Save your time and money. There are far better ways to blow a few grand.

We received plantation shutters that if installed would cut off access to opening our windows as designed. Cost of this product was over $3,200. I was told by Madi at Blindster that they redesigned their order form that would have previously alerted me to this flaw and replaced it with fine print. I was told they wanted to make it easier for people who are willing to sacrifice the function of their windows to order. Our windows were standard builder grade double hung tilt-out windows, nothing odd., it's the same window used in most builder grade homes. Madi offered $500 Max refund. Despite knowing that customers could easily miss their fine print by altering their order form they failed again by not asking the question in their "pre-production" phone call. They knew there was "weak link" in their system yet neglected to cover it with a simple question. BUYER BEWARE!!!

I ordered their Cordless Blackout Top Down Bottom Up Single Cellular Shades and upon receipt I was shocked how cheap they looked! To be honest they resembled the plastic used on the side of a window a/c unit! I called them to voice my displeasure and they assured me with their satisfaction guarantee we would come up with a solution. They sent me out some samples of their premium materials and after receipt of the samples I decided to take a chance and place another order. I was told by another representative named Jose that he would issue me a refund and we would start the order process all over again and he would do so affording me the same discounted price I originally paid. Then he proceeds to tell me my refund would be less a five dollar handling fee! Shocked by the pettiness I informed him that my intentions were to order blinds for my whole home and that if Blindster wanted my business they would need to waive that $5! Would you believe he refused and claimed his supervisor would not waive it either citing "policy"! So off I went to their competition and dropped $1700 on custom blinds! So they lost $1700 in business for an Abe Lincoln! They asked me to donate the blinds they sent to a charity so off they went to my local Goodwill. Don't waste your time with these jokers it's not worth clogging your arteries.

We moved into new build home with no window coverings, so I was on the search for window treatments for most the windows in my home. I searched/got estimates from both local and online businesses. I stumbled across a blog that mentioned they used Blindster for their window coverings and it was stated that she was pleased with this company and that they had great prices. I did a bit of my own research and eventually decided to give this company a try. The first room I ordered for was our master bedroom. I ordered Roman blinds. I was very pleased with the amount of options and fabrics they had to choose from and their prices were very reasonable. I pulled the trigger and order 4 blackout Roman shades which I am pleased with. Since then I have ordered window coverings for my entire house, a combination of Roman and solar shades. The quality is great, even compared to local window treatment companies who are much more pricey. What truly sets this company apart is their customer service, it’s top notch and I truly appreciate this! They are prompt, helpful and deliver on their promises. I am now a loyal customer and tell all my friends and family about them. During my process to obtain window treatments there were a few delays and a broken shade but Blindster makes it right for their customers. I’m thrilled I found them! Thank you Blindster for your products and commitment to quality customer service.

Placed an order May 27. When delivery the date passed with no communication, I was told there was no material delivered but material would be there soon. They charged my credit card over $1,000.00. Second delivery date came and passed. Said they were sorry but now they discovered that the pattern will be indefinitely out of stock. They asked me to choose another material that was not as appropriate as the color I had chosen. I did, but then I immediately placed a hold on the charge as they had purposely misinformed me about the material. I then got a call today 7/19 to inform me that the day they told me I could rely on the new material for my 3rd delivery date, that material became out of stock. But, they were sure that the material I selected originally would be available by August 2. They said they had to charge my credit card now because the blinds were custom made. I told them that as they could not keep 3 previous delivery dates, how could I trust a fourth. I told them that I would trust them as far as them calling me when the material was there in hand for them to manufacture, and then I would pay for the blinds before they manufactured. They said they could not do that. They could not be trusted 3 different times for their delivery. I only wanted them to trust me once until they actually received the material for manufacture. I cancelled the order. Their actions in my opinion were unprofessional, sloppy, and bordered on dishonest.

Blindster is great! I ordered some roman shades that were from the cheapest fabric group. They don't look luxe, but I did buy the budget product. The best part about Blindster is the customer service. There was an issue with one of my orders and they fixed it. They were super good communicators and send free fabric swatches. AND all this was happening after the terrible storms in Texas where the company is housed. I will AWAYS use Blindster.

I ordered a custom Roman shade from this company and unfortunately it arrived damaged. Shipping issue. After discussing the problem with customer service- shout out to Chris, Gabby and Cindy!! We found a nice solution to the problem. The product offered from this company is very sturdy and well made, the brackets it came with were high quality, and fabric wonderful. Sad it was damaged in transit, but I expect my next shipment will be better.