Bivvy Pet InsuranceReviews of bivvy.com

Response from Bivvy Pet Insurance· Apr 24, 2020

Thanks, Jennifer!

Response from Bivvy Pet Insurance· Apr 23, 2020

Thanks, Candace!

Response from Bivvy Pet Insurance· Apr 23, 2020

Thanks, Eva! Welcome to Bivvy.

Response from Bivvy Pet Insurance· Apr 23, 2020

Thanks, Donna!

Response from Bivvy Pet Insurance· Apr 23, 2020

Hello, we're sorry to see you're disappointed. We work hard to transparently share what we do and don't cover and how we define pre-existing conditions prior to purchasing coverage. Like all pet insurers, if your pet showed signs or symptoms of a pre-existing condition, or if it relates to a pre-existing condition, it wouldn't be covered. If you would like coverage for future, new accidents and illnesses, please keep us in mind!

Response from Bivvy Pet Insurance· Apr 23, 2020

Hi KC, as shared in our email we do not cover pre-existing conditions, like all pet insurers. We define pre-existing as a condition that first occurred or showed clinical signs before your pet’s coverage started or end of the waiting periods. Information received indicates the services completed April 4, 2020 were due to a condition in which symptoms first appeared April 2, 2020. The policy effective date is March 4, 2020, so signs and symptoms of the condition were present prior to the end of the 30 day illness waiting period. As such, we are unable to review this charge for benefits because it is a pre-existing condition. Your Bivvy policy is structured to cover accidents and illnesses that begin after the waiting period has been completed. Please reach out if you have any additional questions!

Response from Bivvy Pet Insurance· Apr 23, 2020

Hi Raymond, we're sorry to see you had trouble! We're glad Gwen was able to help you!

Response from Bivvy Pet Insurance· May 4, 2020

Hi Barbara, thanks for letting us know! We'll look in to this for you.