Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
429 reviews
Bitcoin IRASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Bitcoin IRA is the world's first, largest and most secure* crypto IRA platform that allows customers to purchase Bitcoin and other digital assets for their retirement accounts using a 24/7 self-trading platform.Since 2016, Bitcoin IRA has processed over $2 billion in transactions, onboarded more than 170,000 users, and received more than 3,500 5-star customer reviews. Bitcoin IRA has been featured extensively in the media, with coverage in Forbes Magazine, CNBC, and The Wall Street Journal, among other major publications.
Bitcoin IRA (bitcoinira.com) has 429 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
429 approved reviews, newest moderated first
Joelle answered my questions knowledgeably and promptly and was able to help me on an unrelated topic as well. Great service.
By Laura
Response from Bitcoin IRA· Nov 6, 2024
We're glad to hear Joelle gave you great service, Laura! Thank you for your review.
I called today with some questions about my account and was fortunate that Maribel answered the phone. She was super helpful, pleasant and knowledgable. Kudos to her!!!
By Ronald M.
Response from Bitcoin IRA· Oct 21, 2024
We're glad to hear that Maribel was able to help you, Ronald, and we appreciate you taking the time to share your great review! Don't hesitate to reach out with any questions as they arise. Have a great day!
All the people I've dealt with are very friendly and knowledgeable. Special thank you to Joelle. I spoke with her today . She went way above expectations. Joelle spent a great amount of time helping to get done what I needed. Thank you again for you help
By Richard B.
Response from Bitcoin IRA· Oct 21, 2024
We appreciate you, Richard! Thank you for taking the time to share such a great review of Joelle and the service team. If you have anymore questions or need help, don't hesitate to reach out.
They were very helpful with my roll over into bitcoin
By Parrish S.
Response from Bitcoin IRA· Oct 21, 2024
Thanks for the great review, Parrish! We are happy to hear you received the service you needed.
Very professional in her dealings, one of a kind, excellent worker.
By Darrell R.
Response from Bitcoin IRA· Nov 6, 2024
Thanks for your great review, Darrell!
She was helpful and friendly.
By LAURIE B.
Response from Bitcoin IRA· Oct 21, 2024
Thanks for your five stars, Laurie!
The representative that I worked with was very helpful. She addressed all of my concerns and answered all of my questions. She was patient and very professional.
By Bernardine C.
Response from Bitcoin IRA· Oct 21, 2024
We appreciate you, Bernardine! Thank you for sharing your great customer service experience. If you need help in the future, please don't hesitate to reach out.
I can't recommend Bitcoin IRA due to lengthy times for receiving withdrawals. For example, I submitted a withdrawal request last Wednesday, and here it is Tuesday of the next week without having received the funds yet, despite using the wire transfer option. Granted, there was a bank holiday on Monday, but I find Bitcoin IRA to generally be at least 2-3 days slower than other financial institutions in completing withdrawals. Another time it was over a week before I received my funds.
By Ralph L.
Response from Bitcoin IRA· Oct 21, 2024
Hi Ralph, we take all feedback very seriously and we appreciate you flagging this issue. It's our goal to provide withdrawals within 1-2 business days and we missed the mark here. We've shared your feedback with the team and we will work harder to earn your business. Please feel free to reach out directly at 877-936-7175 and we'll be happy to assist.
