BikesDirect.comReviews of bikesdirect.com

Everything was great. First time purchasing and would gladly do it again. Got a great bike at a very reasonable price. I made a silly mistake when assembling; Larry was able to help me correct it within minutes of sending an email. Hands down one of the best companies I’ve worked with.

I've bought many Motobecanes from Bikes Direct for myself and family over the years. They've always been great bikes. I've had several crashes over the years and needed replacement parts and Larry has always been awesome to deal with. He's always had the replacement parts I've needed and the replacement cost is reasonable. Great service!

Larry at Bikes Direct helped me take care of an issue I had with my bike frame. He was able to take care of the issue in timely manner and did a great job communicating with me along the way. Great people and great service!

Larry was able to get me a replacement thru axle and guided me safely to remove the older damaged one!

Bad: the front fork arrived such that I could not put the wheel in the front fork. Good: Customer support explained that was because the front fork was twisted and how I could twist it back and it worked! They claimed it probably got twisted in transport but that seems unlikely to me or if it is true then you need to improve your packing. Good: Customer support also compensated me ($35) for twisting the front fork to the correct position. I understand that this saved the company money but I also appreciate it. Other: Some small things arrived needing corrections. No big deal. Middling: I noticed for the first time that bike's front and back wheels are not aligned with each other by a 0.5". There was a delay but I did get an answer. I was told that was normal. Look at it this way: the bike seems like a very good deal. Perhaps I should give 4*. Bikes generally seem very overpriced at bike shops and junky at big box stores. I appreciate that once I had made contact with customer support, they did take care of me.

I have bought multiple bikes on this site at a large discount vs local options and have been very happy. I bought a e-mountain bike and I did have an issue with the battery after a number of months. Larry in service helped me with it under warranty and sent me a new battery that solved the issue. Thanks!

Larry at Bike Direct was amazing. He help me pick out the perfect bike. The bike arrive timely and I took it to the bike shop for assemble. I highly recommend Bike Direct and ask for Larry!

Larry was very helpful getting me my replacement item! I love my bike!