Worst delivery person of all time.
This was my first time ordering online from this restaurant website. I did not order from BeyondMenu.com website but somehow, it went to them for the delivery. For the delivery I gave a very good specific delivery instructions since I am in a clinic that has 3 different entrances. My food was expected for delivery by 12:06 pm for lunch but my delivery didn't make it here til 12:55. Delivery driver told me my address took him/her to the parking lot which was right as it was parking lot of my job that the food is to be delivered to. He/she kept texting and complaining my address was not right. After so many attempts of going outside to find the driver to get my food I ask the driver why isn't he/she coming out of his/her to bring my food in and I have to keep running out there looking for him/her when I didn't even know what car he/she was driving. This was a waste of my time for my lunch and after couple attempts my coworker ran outside through a different entrance door and found the person in his/her car and also the person didn't speak english or understand so that explains that even though I gave specific easy instructions to find my suite that driver did not know how to read or understand so that's why it went like this. Obvisiously if they can't read or understand english how are they supposed to find the person and aren't they supposed to come out of their car to come deliver the food to the ordering person. Do they not know they are supposed to come out and deliver it and not sit in their car and text the person to come out to parking lot to get their food. Why would I tip a delivery person if I have to go out there to grab my food. Worst delivery driver, couldn't communicate with me and worst customer service.
By Poo
Response from Beyond Menu· Oct 3, 2026
Hi Poo, we are sorry to hear about the experience you had with your lunch delivery. We know how limited lunch breaks can be, and having to hunt for your car in a parking lot is definitely not the experience we want for you. We would really like to look into what happened with the driver and the communication breakdown you described. Please reach out to us at [email protected] or (630) 776-3590 so we can get a few more details and make sure your feedback is addressed properly with our delivery team. Best regards, The Beyond Menu Team