Went for covid test was seen and had…
Went for covid test was seen and had results in timely manner.Staff friendly
By Aj
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
4,547 reviews
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BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
Went for covid test was seen and had results in timely manner.Staff friendly
By Aj
I have an awful ear infection and i went in the and the lady who was my doctor said she "didnt see anything wrong". my ear is internally swollen and i cant hear out of it and all she said was i dont see anything wrong. Luckily, the place was very clean and comfy looking so they get two stars but up your staff people 😪
By Dissatisfied P.
Response from BetterMed Urgent Care· Mar 19, 2021
Hi There, We are sorry that you did not have a a positive experience with us. We take feedback like this seriously and will be sharing it with the site manager. Thank you for taking time to leave us feedback. We hope you are feeling better.
Super clean, friendly, and efficient!
By Patient
Great overall experience with service and follow up care
By Paula X M.
Excellent service. Everyone was very friendly! Great experience! The doctors and nurses made me feel right at home. Thanks so much!
By CINDY N.
I was the last patient of the day.... I was happy to get in to get my Covid 19 Rapid Test. But it was evident they wanted to go home. Did not take my weight or height.... asked me instead. Took a poor blood pressure reading due to not having me take my arm out of a top that was too tight! Explained the high reading to me as due to my clothing BUT did not want to take a second accurate reading. Would not go back there....
By Patient
Response from BetterMed Urgent Care· Mar 19, 2021
Hi There, Thank you for taking time to leave us a review. We are sorry to hear you did not have a fully positive experience with us. We will share your feedback with the site manager.
The front desk staff was welcoming, patient, and informative. Short wait time before being seen. Clean and safe environment. Health staff cared and listened to stated symptoms and gave best treatment options. Overall good experience.
By PatientM
Great service,
By Mccue