Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,547 reviews
BetterMed Urgent CareSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
The staff was very professional and knowledgeable. I had a severe hand infection and had a allergic reaction from an antibiotic that had my tongue swell. They took care of me and got me on the right medication to help with everything. Thank you for your service.
By John L.
The quality of care at Better Med is excellent. The physician listens. The treatment has been successful. It is easy to make an appointment, and the time I spend waiting is not that much generally.
By Brenda
Great doctor and kind staff what more could you ask for.
By Patient
The front desk person was rude and ignored me. She was playing on her phone 10 mins before acknowledging me and was extremely unprofessional.
By Patient
Response from BetterMed Urgent Care· Apr 16, 2021
Hi There, We are sorry that you had a negative experience with us. Thank you for taking time to leave us a review and bringing this to our attention. We take feedback like this seriously and will be sharing it with the site manager.
Great experience in these horrible times. I came in for a covid test.
By Patient
Did a walk-in appt. Lady at desk was very friendly. Service was professional and quick. Blood and urine tests came back in normal timeframe on-site.
By Patient
As always, both the office and the medical staff were patient, unrushed, and helpful.
By Patient
The staff was very professional
By Patient
