Professional and timely staff
Professional and timely staff. We’re able to get to my children and provide requested service at the promised time.
By Patient
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
4,547 reviews
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BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
Professional and timely staff. We’re able to get to my children and provide requested service at the promised time.
By Patient
Very long wait. Appointment 1130 and not in the door until 12:15.
By Patient
Quick and efficient
By Patient
Never had a bad experience here always professional and prompt
By Patient
The dr was a very nasty . She was soending alot of time jerking her head at me and telling me how short staff she was which was a business issue not a patient issue . It shouldnt have been taken out on me . She was very nasty and acted as if she didnt like black people . I would like to file a discrimination complaint against her .
By BlessWoman
Response from BetterMed Urgent Care· Apr 16, 2021
Hi There, We are very sorry that you had a negative experience with us. We take feedback like this very seriously and will be sharing your experience with the site manager. If you would like to speak with someone on our staff, please send us an email at [email protected] with your contact information. Thank you again for your time.
Great service
By Patient
Would have been 5 stars, but was there more than 4 hours.
By Patient
The staff was very friendly and knowledgeable. They were quick to see me and let me know what to expect after my visit.
By Patient