Great staff!
Great staff!! I was in and out!!!
By Patient
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
4,547 reviews
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BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
Great staff!! I was in and out!!!
By Patient
Super efficient process for Covid test.
By H C.
Provider and other staff members were quick and kind. Will be back!
By Patient
The PA was so kind and funny! He provided great care!
By Patient
I visited this location to take a rapid Covid test and seek professional advice. Instead, I encountered a doctor who was unprofessional n her attitude and outright judgmental. She went as far as to question my ethics.
By Patient
Response from BetterMed Urgent Care· Apr 16, 2021
Hi There, We are so sorry that you had a negative experience with us. Thank you for taking time to leave us a review and bringing this experience to our attention. We take feedback like this seriously and will be sharing it with the site manager.
Excellent services each time we have gone for both of my sons' COVID tests due to contact tracing.
By Laura L.
There facility is clean and the people are courteous. But they are just going to take your money and tell you you have to go to the ER.
By Patient
Response from BetterMed Urgent Care· Apr 16, 2021
Hi There, We are sorry that you did not have a fully positive experience with us. We do have policies around certain medical conditions where we will advise an Emergency Room visit for patient safety reasons. If you have any questions regarding this policy, please send us an email at [email protected]
Very professional!
By Patient