The customer service and physician…
The customer service and physician bedside manner are steller. The care is professional and accurate.
By Patient
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
4,547 reviews
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BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
The customer service and physician bedside manner are steller. The care is professional and accurate.
By Patient
I was not impressed by the care I received by the NP. I was misdiagnosed and I feel sent home without a thorough checkup. I went 2 days later to Patient First and was diagnosed with pneumonia.
By Rachael P.
Quick, convenient & friendly and my medical needs were met. Feeling very badly and was able to see the NP and was in and out and on my way; busy time of year, and no one has time to be sick. Better Med did a great job in helping me get over my respiratory infection. They had just opened that week and I reserved online a time to come in. Would go back again! Very nice facility and staff.
By Anonymous
This was my first time using your services and I was thoroughly impressed. The service was quick, the staff were friendly, the facility was so nice and clean. I will use you all again when the time comes. Thank you for excellent care !
By Brandy
We would have rated 5 starts, but we had quite a long wait in the examination room.
By Patient
The service was great, but I don't have IBS.
By G T.
Got told it was a sprained ankle when really it was a torn ligament in my foot.
By Patient666
Very professional staff from admin to RN and PA. Great experience! Thank you, Ken
By Ken G.