Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,547 reviews
BetterMed Urgent CareSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
The facility was very clean. The staff were were friendly and informative. I did not expect the COVID test to take as long as it did. My previous experiences were much quicker. It would have been nice to have to be warned that I would be there for more than an hour.
By Patient
I was very disappointed in the Dr. that I had. I came in to get an x-ray On my left foot which had been injured from a wheel chair tip over wheels two weeks prior. My foot was swelling and in a lot of pain. The Dr. barely touched my foot and wanted an X-ray. I told him I had been icing it for the swelling but it was not getting any better. X-Ray Showed no broken bones. He told me to go home and ice it and take Tylenol. He showed no concern for my pain or offered any empathy. He was not dressed professionally nor did he Seem professional. He looked as though he had just woke up and came to work. At this point I do not wish to go back there. A waste of time and money.
By Loretta V.
Response from BetterMed Urgent Care· Oct 22, 2020
Hi Loretta, Thank you for taking time to leave us feedback. We strive to deliver compassionate, professional care to all patients and we are sorry that this was not your experience. This is not acceptable. We will share your feedback with the site manager.
Great care. No wait with appointment.
By Patient
It was fast and courteous everybody on the clinic
By Patient
Right on time for a covid test. In and out with results in a about 40 minutes. All staff I encountered were courteous and professional.
By Patient
The staff was very friendly and caring and worked with me getting an appointment. They were all knowledgeable about the COVID virus screening
By Pia Stadiem G.
I went in because of a fall. Scheduled my appointment online and arrived at the appointed time. Was received almost immediately. Staff were courteous and helpful, very friendly. I got seen by a nurse and then recommended for X rays, which were taken right away. Had to wait about 20 minutes for them, which was fine. All in all, the visit was quick and easy. Would definitely recommend.
By Robert
Great experience all round
By Patient
