Friendly and courteous staff.
All employees made the visit as quick and easy as possible.
By Karen B.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
4,547 reviews
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BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
All employees made the visit as quick and easy as possible.
By Karen B.
Overall excellent service ON TESTING ITSELF. Seemed to be a glitch when we arrived and tried to call and announce our arrival, as instructed....but no one answered. WE were lucky to get the attention of a staff person who was assisting someone parked in the car next to ours. Not sure how long we would have sat there otherwise.
By S. Wiley P.
Appointment was quick, providers and staff all very friendly. Would definitely use them again if needed!
By Patient
Fast and helpful
By Patient
My husband and I received rapid COVID-19 tests in an efficient and professional manner. Your new facility is close to our home and assures us that quality health care is close by. Thank you!
By Barry and J.
The process was efficient and the staff handled the test professionally and with courtesy.
By Patient
Not professional
By Patient
Response from BetterMed Urgent Care· Oct 7, 2020
Hi There. I am sorry that you have not had a positive experience with us. We are constantly working to improve our communications. If you would like to give us any additional feedback, please send us an email at [email protected]. Thank you again for your time.
Efficient staff; clean and comfortable waiting room.
By Patient