great care
Great place and wonderful people that work here. took care of me and even the nurse did a follow up call.
By Patient
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
4,547 reviews
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BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
Great place and wonderful people that work here. took care of me and even the nurse did a follow up call.
By Patient
These guys are awesome! Professional staff, very caring, very informative of what’s going on in the world today, and they took excellent care of my mother. I would really recommend them to anyone who wants quality care.
By Patient
Great service and friendly staff. Everything seemed very clean and safe. They went above and beyond to ease my anxiety.
By Patient
BetterMed took me on time for my appt. 4:08. I was tested for covid and my results were within 15 min. I would recommend them!
By Cathy C.
Good customer service
By Patient
Was there for a Covid test and the nurse immediately noticed my problem breathing and sent me straight to the ER. I was admitted and because of her, was treated for breathing issues. Thank you.
By Patient
The expected was very professional and knowledgeable.
By Charlie S.
Took my child there for a bug bite that looked infected. NP said it was just an allergic reaction. Got way worse overnight so I took her to her regular doc... cellulitis. Previous experiences were ok but this one not so much. I don't have a medical degree.... but I could tell when we left that I would be taking her back to her normal doctor.
By Patient
Response from BetterMed Urgent Care· Oct 7, 2020
Hi There, I am sorry that you had a negative experience with us. We will be sure to share your feedback with the site manager.