Highly recommended
Quick, professional, excellent service in a very clean and new facility. Impressive!
By Patient
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
4,547 reviews
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BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
Quick, professional, excellent service in a very clean and new facility. Impressive!
By Patient
Very quick and efficient. Adhered to safety protocols regarding covid. Very satisfied overall!
By Patient
VERY FAST AND PROFESSIONAL
By anita B.
I arrived nearly 45 minutes early for my COVID test and remained in my vehicle as requested. I called the number that was sent to me to call when I arrived. No one picked the number up the first 3 times I called. Finally when someone did, I was told "I'd get a call right back. Then after 30 minutes after my scheduled time I went inside (signs on doors say not to enter). I was told that someone would be calling me shortly. After another 20 minutes I got the call. I gave my info and went inside to an exam room for the test. I waited about another 20 minutes inside. Staff once inside was very polite, but I was extremely frustrated after waiting over an hour past my appointment to get seen.
By Patient
Response from BetterMed Urgent Care· Oct 7, 2020
Hi There, I am sorry that you had such a frustrating experience with our intake process. We will be sure to share this feedback with the site manager and will continue to look for ways to improve this process. Thank you for taking time to leave us feedback.
Great service
By Divine Purpose Outreach M.
EVERYONE was excellent, the receptionist the nurse and the physician. First class facility and first class staff. I will recommend highly to my friends and family.
By Ed
I went in to check out my left ear which I had been experiencing some issues and the staff and doctor took good care of me and helping me with the issue. Very friendly and professional.
By Paul P.
Wonderful medical staff. Called me thinking I was someone else and waiting 40 minutes after my appointment time.
By Patient