You took me on short notice
You took me on short notice, gave me the virus test and delivered the happy results, all in a matter of minutes. With much appreciation. Calder Loth
By Calder L.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
4,547 reviews
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BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
You took me on short notice, gave me the virus test and delivered the happy results, all in a matter of minutes. With much appreciation. Calder Loth
By Calder L.
Nice staff. Fifteen minutes and you have an answer re Covid testing.
By N&S
Easy to make appointment online. Friendly professional staff. Quick test results.
By CATHERINE F.
Friendly and efficient service!
By Ned R.
Everything went according to plan. The staff was courteous and helpful.
By Lowell
Great experience! Staff were attentive, caring, and personable. The visit was quick without being rushed. I felt that the staff listened to me and my concerns.
By Patient
Everyone was fantastic and the appointment went smoothly. My only comment is that it was reiterated several times that I would receive a call regarding my results (COVID-19 test) and I would receive an email that allowed me to access results on a portal, but I never received a call. After about 30 minutes I checked my email and saw my results, which is fine with me. However, if I were a patient that could not easily access my email on a phone and was relying on the phone call, that would have been a much more stressful situation. Point being, if you confirm that results will be delivered by phone, please make sure the call is made promptly. The portal should be backup.
By Dawn
My first encounter with Better Med was spot on. I needed a Rapid Covid-19 test. The procedures, contact, texts and calls were all very efficient. I arrived waited very briefly and they called me inside. The office was very clean, very few people at my time and everyone was proficient. I'll be back if needed!
By Patient