Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,547 reviews
BetterMed Urgent CareSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
Truly great experience!!! From beginning to end! All involved were extremely caring from the phone registration representative, to the receptionist, to the nurse, to the provider, Simon. I felt extremely safe and extremely well cared for. All of my needs and questions were met and I was in and out in 20 minutes (or less). Thank you BetterMed!!! You all are amazing!! I will not be going anywhere else!
By Patient
Absolutely the best medical experience. We wouldn’t go anywhere else!
By Patient
Really appreciated the quick and efficient care I received. Thank you!
By GJL
My son had symptoms for COVID. The process to get a appointment was safe and social distancing was really enforced. The results came fast.
By Patient’s D.
My only complaint is that I waited for a half hour in my car for a COVID test that took 15 seconds
By Noah
I came in for a COVID test. I was amazed that I was able to get in a couple of hours after I called. Arrived early and was ushered straight in. The staff was friendly and efficient. I was out of there in 15 minutes. Understanding the nature of the COVID testing, I knew it would take two or three days to get results. I did have to finally call after not hearing anything after four days. Overall, my experience with BetterMed was very good.
By George G.
The process of requesting a medical service (COVID-19 test) from BetterMed Urgent Care was easy and straight forward. The tip to acquiring an appointment (calling after 12 midnight for an appointment the next day) was very handy; well worth the time spent after midnight. The staff was very thorough and adhered to safety measures in being tested. The PA was very thorough in the follow-up interview. Thanks for being there.
By I. T.
They were very friendly and made me feel comfortable
By Patient
