Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,547 reviews
BetterMed Urgent CareSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterMed Urgent Care is a top urgent care practice with multiple locations across the Greater Richmond area, Fredericksburg and North Carolina. Founded by a group of high-trained E.R. physicians, BetterMed was designed with your comfort and convenience in mind. When you or a loved one feels under the weather or requires prompt non-emergency care, we're here for you. 7 days a week, 365 days a year.
BetterMed Urgent Care (bettermedcare.com) has 4,547 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
4,547 approved reviews, newest moderated first
Everyone at BetterMed was professional and most importantly friendly to me from the phone call to wait to come in to the staff that took care of my fear of being tested. Thank you so much whenever I am sick I will be back.
By Patient
The nurse was less than cordial. Barely said a word to me and I had to ask what my vitals were. I knew my nose would be swabbed but no words again. She proceeded to SHOVE the swam up my nose till i had to pull her arm away. I've had this done twice before and didn't have this reaction. Her attitude is why I rate this Better Med so low. The other folks were on target, not her. I think she needs to learn nursing is supposed to be a compassionate profession where it's not about her mood or her prejudice.
By Christine
Response from BetterMed Urgent Care· Feb 17, 2021
Hi Christine, We are sorry that you had such a negative experience with us. We take feedback like this seriously and will be sharing your feedback with the site manager.
Doctor and nurse very helpful. Went in to clear my ear of wax. Lost hearing in left ear. Once removed I could hear clearly. Very professional group.
By Yancey
Having had UTIs in the past I already knew my symptoms were just that....a UTI....and with COVID it's so hard trying to get appointments with doctors so I thought I would give TeleMed thru BetterMed a try. I filled out the request online and within a few minutes I received a call from a nurse just to verify my info....that was at 12:45pm. At the end of that call she asked when did I want my appointment to which I replied, ASAP...how about 1:10pm she asked? I was like..in 15 min? She said yes....and I was like....YES!!!! So by 1:20 I had spoken with doctor/PA and prescription was called in. Not always a fan of Telemed but this saved me from an uncomfortable ride to and wait at the doctors office. Kudos to BetterMed
By Suzanne
The services that I received from LORI RUTLEDGE, NP is excellent. PL
By Peter L.
Excellent care. Everything explained. On time!
By Patient
Courteous throughout my entire visit. Quick and very professional
By Patient
The staff were friendly, efficient and listened to my input. They have become my go-to for anything that needs to be quickly assessed and taken care of me with great care. Thanks.
By Patient
