Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
9,555 reviews
BetterHelpSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
9,555 approved reviews, newest moderated first
I'm a third shift worker, going to an office during the day to an appointment usually disrupts my sleeping schedule. With this service I can message day or night at any hour. I get fast, caring, and helpful responses. I'm glad this exists.
By Jamie R.
The therapist match was perfect. The sessions were extremely helpful and I left with great tools to use every day.
By Mason E.
Traditional therapy methods do not work for me at this point in life. Whether it be family, college, work, etc. finding the time to drive to a building, sit down and talk, became to difficult to handle. I am very grateful to have come across BetterHelp as it allows me to have the help of a certified counselor at my fingertips. I hope to become a BetterMe with the help and assistance of BetterHelp.
By Rhiannon W.
Caring and respectful of they are told and with the info I share they actually care more then $$$$$
By Nate
my experience so far has been great! i’ve gotten the help and guidance i need in regards to what i’ve been going through lately, and also healing from the past. i’m excited to continue working with my therapist
By samantha
BetterHelp takes the anxiety out of finding the right therapist. After years of trying to find a find the right therapist, in just days with BetterHelp I was paired with someone whose expertise and personality fit with my needs perfectly.
By Claire E.
I was very fortunate and blessed to have my first therapist here on point with what I needed. As long as one is honest with themselves and their intentionality this is an awesome service. Covid has made us see that help is help is help, meaning that if we have to go virtual with the help then lets go virtual with the help. At the end of the day one healing-and healing properly is what matters. The betterhelp platform is very comprehensive and easy to use and follow. I appreciate that.
By Bailey
Some of the therapists I've talk to on here have seemed almost unprofessional in how disconnected and impersonal they can be; seemly from simple disinterest. There are some really good ones on here too though, and they're making changes.
By Rebecca W.
