BetterHelpReviews of betterhelp.com

Better Help is a wonderful app for people who may not have the means to obtain mental health care/counseling. If the counselor you choose isn't the right fit, there are so many others to choose from and you never are made to feel bad for choosing a new one.

Melissa has been a life saver! She is pleasant to talk to and is funny! She is matter of fact, which I love, because I need to hear the truth and not have it sugar coated. I am so grateful I matched with her as my counselor!

Didn’t take the time to learn about my situation or story. Confusing advice. Borderline inappropriate content such as telling my partner to join my therapy session. More interested in finding out about my partner than helping with the reasons I sign up for therapy

After the sudden and tragic loss of a co-worker, I found myself suffering w/depression and sessions of crying at inappropriate times. I reached out to BetterHelp and spoke with a counselor who was an excellent listener, and asked relevant questions to help me through the early stages of grief. This helped me maintain and carry on without guilt.

After the pandemic chaos coupled with major family losses in 2020, I sincerely hoped that 2021 would ride in like a knight in shining armor. It didn't. By early 2021, I needed counseling help. Two different people recommended BetterHelp on the same day, so I decided that I should take the hint and try it. What did I do without H___ as my counselor? After wading through the questionnaires, BetterHelp managed to match me with a perfect counselor for my needs. But the option of changing counselors was appealing if we had not worked well together (which appealed to me originally). So 2021 still isn't so hot but I am dealing better with that, and the future looks much brighter thanks to BetterHelp--and of course, H___.

My first therapist was Diane McClain. On the surface it seemed like she wanted to help me but she came off as apathetic and disrespectful. I had scheduled a phone session with her but she tried to initiate a video session with me. When she called me and I asked her about it she claimed that she thought it was a video session. Mistakes happen but to make an excuse like that and not even apologize is what I found to be very disrespectful and unprofessional. Throughout the session she wasn't focused on my mental/emotional health and I questioned if she even read my summary. Some of it was career-related, but I had a feeling of being stuck and empty. Instead, she asked me about my family, if I had friends in school, if I went to college, and would talk over me to clarify words that I had either already explained or were trivial in the conversation. She went on to give me unhelpful advice and when I further explained the point of my session with her she told me to try breathing exercises, watch all the videos on a YouTube channel about dealing with anxiety, and a bunch of other homework for our next session. The problem wasn't the methods but she didn't ask me about my mental health or even how I was doing or feeling at the time and she piled on work for me to do for our first session because I had "plenty of time" to do it because I was unemployed. It came off as insensitive since I lost my job due to physical and mental health and feeling overwhelmed and overworked. She kept telling me that I was in control in the session but that was a lie. I couldn't even get her to do a phone session with me initially, get her to acknowledge my mental health or stop her from making tactless comments like how from an outsider's perspective I was "creating my own prison". It was our first session, she didn't ask about my mental well being and only knew the basic level information of my life but still thought it was appropriate to say that. It wasn't. Why would I care what my situation looks like from an outsider's perspective? They don't know my life and the point of the session isn't how my situation "looks" to other people: it's where I'm at and where I can go from there. But, like before she never apologized. After a few days I decided to give Better Help another chance and now I have a much better therapist. She's very empathetic, she listens to my problems, and provides me with helpful information. She encourages me to share whatever I am feeling or what I'm doing in my life. She's always respectful and always wants to learn more about my life while guiding me in the right direction. However, it still doesn't change my first experience and impression of Better Help. If you advertise as a website to help people with their mental health then why not make sure each person on your site meet that standard? Every counselor has a different way of doing things, but no one should have to feel what I felt: that I wasted 45 minutes and $200 for monthly subscription with a counselor that didn't care about my mental or emotional health, didn't care about my personal boundaries and how I wanted a phone session and to work my way up to a video session, and didn't think about how their words could affect someone who is struggling with depression and anxiety.

BetterHelp has been great for me. I wasn't sure what to think about online counseling and was skeptical that it would help. My experience has been very positive and helpful. My counselor is the best and I feel very comfortable to tell her anything and everything. That has been a huge help. I have never connected that well with a therapist. In addition to the great counselor Betterhelp has many tools that help me everyday to manage my feelings, stress and help me to be the best that I can be for myself. I would recommend to anyone.

I was matched with a great therapist with such sweet approach and I'm just glad to be using better help it's really practical for me since I do not have to actually go anywhere and it's cheaper than in office therapy so it's a win win situation 🙂