Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
9,555 reviews
BetterHelpSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
9,555 approved reviews, newest moderated first
This was my first time using a virtual therapy platform and it was awesome. Loved doing video calls with my therapist, Marie. Highly recommend to anyone who’s considering any type of support, whether it’s with relationships, life goals, motivation, etc.
By CP
If you're looking for help with depression, anxiety, grief, or just stressed this is a great place to be. Recently I have been dealing with more than I could handle but I wanted to speak with people who care and that's exactly what I get with better help. I get prompt responses and round the clock access to scheduling sessions.
By Jennifer C.
My experience so far is pleasent and I'm glad I ran into Jodi
By Mohammed B.
My experience with BetterHelp has been amazing. My counselor, Dr, Johnson has drastically altered the direction of my mental health and as a result my life, marriage, parenting and overall well being.
By Chris A.
BetterHelp is amazing. The counselor I had was on point and she helped me through a very difficult time in my life. It is a bit pricey, that is the only con I have but it is very reasonable compared to other counselors in my area and for the price you get 24/7 help.
By Lianna R.
Easy to use, offer many different ways to communicate with my counselor and great flexibility with scheduling sessions. So far my counselor has been great, I feel very comfortable talking to her.
By Betty C.
BetterHelp is a great platform to recieve therapy. I like their journal feature because their prompts can bring out insights I have. BetterHelp paired me with a wonderful therapist. I 'very definitely progressed with through using the BetterHelp resources.
By Jobeth A.
This is not my first time experiencing better help. This is now my third time and it was, in all honesty, a bumpy road for me in the beginning when it came to learning what counselor was best for me and that is completely okay, and normal when it comes to therapy. Not every counselor, now that I understand fully without ignorance, will always be your best match. You have to sometimes go through a few before you find a good one, kind of like friends or a relationship. It takes time to find that one that works. This time around, with better help and with my current counselor, I actually feel like I'm getting the help I need and I feel that somebody is actually listening to me and I'm not being pushed. I don't feel awkward, I feel safe, I feel as though I'm being heard, all of that above and more. It's also wonderful knowing that I have the ability, on my worst days, to immediately text on my sessions and I receive reply within the 24hr, which is beyond amazing. If it wasn't for better help I know I wouldn't really be where I am today, even when I had the first two bumpy experiences, but it's all been worth it especially when it comes to Mental health. I value all this and so much more of my experiences. I truly am thankful for better help offering this form/availability of therapy.
By Isabel S.
