Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
756 reviews
Better2KnowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Better2Know is a private healthcare provider and leading sexual health company that helps people test, understand, and manage their health quickly and privately. Offering reassurance and guidance at every stage of the process, with a wide range of confidential and anonymous testing options, including in-clinic appointments, at-home test kits, and our Everywhere service where a clinician can visit you at a location of your choice. Working with accredited laboratories and a network of medical professionals to provide swift, discreet and accurate results with experts available 24/7
Better2Know (better2know.com) has 756 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
756 approved reviews, newest moderated first
Excellent. I have used Better2Know several times for Covid tests. Never a problem, very efficient. Louise provides exceptional customer service, extremely responsive giving very quick answers to any questions I have asked. I would recommend Better2Know any day.
By Gary
Excellent service. Well done all.
By Moftah M.
We cannot thank and praise Louise Wright for all her help and support in dealing with our PCR tests and Fit to Fly Certificates. She made sure we had all the necessary information to fly home despite our airline changing our flights. The airline brought forward our flights a full day which we did not expect and gave us an anxious time not knowing whether our tests and certificates would be received in time for us to fly. Louise was very understanding and did everything she could to enable us to receive the crucial information in time. Thank you so much Louise you are a credit to Better2Know.
By PETER B.
Best Company Ever!! This company is Amazing they are efficient, informative, and they always go above and beyond to provide 100% customer satisfaction. Always helpful and kind when dealing with them. I would not use another provider for my PCR Tests. You truly are the No1 company through this pandemic!
By Shannon W.
I have been using better2know week after week for months now as I travel a lot Every time it proved to be very efficient Would definitely recommend
By Fred
Very efficient. Louise made the whole process very easy and trouble free for us.
By annette
We are very pleased with the Better2know group and Louis Wright in particular. She was very prompt and helped us very quickly when we needed to verify our certificate to travel back to Canada. While we were at Gatwick Airport waiting to get clearance to board our flight, Louise was able to email us the documents we needed within minutes of our request. Much appreciated assistance at a very stressful time! Thanks so much Louise! Gerri Crilly
By Gerri
Great service, very quick to get a reply via email. Would recommend!
By Dina R.
