Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
756 reviews
Better2KnowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Better2Know is a private healthcare provider and leading sexual health company that helps people test, understand, and manage their health quickly and privately. Offering reassurance and guidance at every stage of the process, with a wide range of confidential and anonymous testing options, including in-clinic appointments, at-home test kits, and our Everywhere service where a clinician can visit you at a location of your choice. Working with accredited laboratories and a network of medical professionals to provide swift, discreet and accurate results with experts available 24/7
Better2Know (better2know.com) has 756 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
756 approved reviews, newest moderated first
Everything was so quick and easy. From the get go, Brent was super lovely and helpful on the phone - very efficient. They made sure I got the correct treatment as quickly as possible and overall I had a great experience. I would definitely recommend better2know!
By KGL
Brilliant chat service with the option to call me back
By Dwayne
I paid Better2Know Canada for blood testing and have now had my sample lost twice, with no results delivered. The entire process has been poorly coordinated. Despite advertising laboratory appointments, the contracted lab operates on a walk-in basis, sometimes requiring waits of up to two hours. Staff appear unfamiliar with the testing arrangements and sample shipping procedures. After each lost sample, I was assured the laboratory would contact me to arrange another collection. Neither time did this happen. I have repeatedly had to follow up myself. This has been an extraordinarily frustrating and time-consuming experience. The problem extends well beyond two lost samples and reflects a serious breakdown in coordination, communication, and service delivery. I have formally requested a full refund and have no intention of attempting a third collection. I cannot recommend this company based on my experience.
By Tina
The customer service (Brent) was very helpful.
By Tom
Very efficient
By Mark
Response from Better2Know· Sep 28, 2026
Dear Mark, Thank you for your feedback. We’re so pleased to hear that you found our service efficient. We really appreciate you taking the time to share your experience with us. Kind regards Better2Know
Way over priced, sended to random clinic payed 150 just to pee in the cup no treatment no doctor, worst experience ever. Dont use this service better find normal clinic with real specialists
By Algirdas R.
Response from Better2Know· Sep 21, 2026
Dear Algirdas Rasimas, Thank you for taking the time to share your feedback. I’m sorry to hear that you were not happy with your experience. The test you selected is a urine test, so a urine sample is required for the laboratory to carry out the testing. Once your sample has been received and tested, your results are securely provided through your private patient area. If your result is positive and you require further support, we can then arrange a consultation with a doctor to discuss the result and any appropriate next steps. This is the standard process for urine-based laboratory testing, but I’m sorry if this was not clear when you booked your test. We appreciate your feedback and will continue to look at how we can make the process as clear and straightforward as possible for our patients. Kind regards Better2Know
Quick, easy and user friendly
By Simphiwe Chuck B S.
Response from Better2Know· Sep 14, 2026
Dear Simphiwe Chuck B Shabalala, Thank you for your lovely feedback! We are so pleased to hear you found the service quick, easy and user-friendly. Making the testing process as simple and straightforward as possible is really important to us. Kind regards Better2Know
The results came in timely, and their customer service was great.
By Kenechukwu N.
Response from Better2Know· Sep 14, 2026
Dear Kenechukwu Nnoli Thank you so much for taking the time to share your experience with us. We’re really pleased to hear that your results came through in a timely manner and that you found our customer service team helpful and supportive. We really appreciate your kind feedback. Kind regards Better2Know
