Rush order
Needed crank set in a rush for horrible hundred event. Excellent customer service and crank set came with in 48 hours. Thanks Ben's Cycle!!!
By Extremely satified C.
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
763 reviews
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Ever feel like you are just not sized right on your new bike? Or you didn't quite get the bike you originally went to the store to buy?We've heard the stories from both customers and customer’s friends who have been steered in a wrong direction in a bike sale. Maybe it's because the shop didn't carry the type of bike they wanted, had a particular model they needed to liquidate or maybe they didn't have the right size in stock, but still wanted the sale.That is definitely not the way to treat a new bike customer or any customer. A shop like that isn't concerned about your need or comfort on a bike; they just wanted a sale. Once you’re out the door...its money in their cash drawer and they're on to the next.We strive to make sure you're getting the right bike for your type of riding. Not only that; we won't put you on a bike that doesn't fit you properly. These are important things to us and they should be even more important to you. We want you to love riding your bike and will do our best to make sure you do.
Ben's Cycle (benscycle.com) has 763 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
763 approved reviews, newest moderated first
Needed crank set in a rush for horrible hundred event. Excellent customer service and crank set came with in 48 hours. Thanks Ben's Cycle!!!
By Extremely satified C.
Very quick turnaround for an item with free shipping. The packaging could have been more robust, but everything worked out fine
By A M.
Ben's has a great selection of product. However their search engine makes the experience almost not worth it. When I searched for handlebars and then narrowed the search the engine did not respond. When I finally did look at a particular handlebar and then went back to my search I had to start the whole search over again. Pain in the neck. This always happens.
By Bryant V.
I stumbled on to Bens Cycle to look for Hardcourt bike polo equipment as there is not a local source. I found the mallet I wanted on their mallet builder. It was in my hands in just a few days. It was packed well and with in 30 mins it was ready to tear up the court. Thank you!
By DavidHasselhoff5
They are VERY helpful, friendly and Fast! Thank you Ben and team.
By Buddy
They had the product I needed at the right price and delivered within a week. No complaints.
By Kevin F.
Easy to order, order filled quickly and shipping free. Couldn't ask for more
By mbjack
Superset fulfillment and delivery!
By Marc