Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
348 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Driven by adventure, guided by our history, inspired by community, enchanted by the freedom of the open road and committed, always, to creating the world's greatest bicycles.
Trek Bicycle (trekbikes.com) has 348 customer reviews on The Fair Hearing, with an average rating of 2.4 out of 5.
348 approved reviews, newest moderated first
Acheté un vélo slr7 en juin 26 pour plusieurs milliers d’euros. Les vitesses craquent et même après passage chez trek, ça change rien. Au bout de 4 mois, craquement dans le boîtier de pédalier. La qualité n’est pas au rdv pour un vélo de ce prix là. Je suis dégoûté.
By L B.
Unfortunately, I have to express my dissatisfaction with the customer service, and I also have mixed feelings about the bicycle itself, although overall I am satisfied with the bike I chose. However, I find it rather strange that the spokes on the rear wheel started breaking within just five months. In the meantime, the shop where I purchased the bicycle has closed down, so I was unable to take it there for servicing. I therefore decided to replace the spokes myself and carry out any other necessary maintenance on the bicycle. For this purpose, I contacted Trek customer service to request some technical information. They were unable to provide me with an immediate answer, but promised to send me the information by email shortly. Unfortunately, that email never arrived.
By Dávid
Ik heb mijn trek fiets naar Trek Bicycle Eindhoven Tongeresestraat Gebracht Ze hebben netjes de fiets naar gekeken en aangeziend dat er wel wat aan moes gebeuren stond ik wel versteld van de kosten het was maar 244 euro en niet te De fiets komt uit 2018 en ik heb deze 2 de hands gekocht aangeziend dat ik veel over trek hoor en fietsen uit die jaar best goed zijn. Nu word er me zadel vast gezet mijn remblokjes vervangen nieuwe achter tandwiel helemaal nieuw de standaard vast gezet en dan ook nog naar gekeken verder en ga zo maar door. Ze komen mis.erl lomp over wat mensen hier zeggen maar dit was bij mijn niet het geval,owja en de slot door smeren. De service is netjes en correct.ze geven overal antwoord op alleen soms moet je lang wachten maar de service maakt het goed.
By JeffreyC.
Acheté mon Trek Domane SLR+ début 2026. Après 2000km : bruit bizarre dans le moteur, après 2500km : câble d'alimentation débranché, après 2600km craquements incessants dans le moteur/boitier de pédalier. N'achetez surtout pas ce vélo !
By Francois G.
Jonathon at Trek bike repair on Stephanie and the 215, is a keeper for your company. This young man went above and beyond to make sure my bike was repaired properly and I now have the knowledge to do the repair should I have too. Thank you again Jonathon. You've earned a repeat customer over here. God bless. Cat Yanc
By Catherine Y.
Nachdem mir ein Konkurrenzunternehmen für eine wichtige Bremsenreparatur einen Tremin für in 10 Wochen gegeben hat bin ich zu TREK in Göttingen. Nach Schilderung meines Problems und der Dringlichkeit der Schadenbehebung, war die Reparatur in einer Stunde erledigt! Besser geht es nicht! Nochmal vielen Dank!
By Arnd K.
All i can say is this: i have owned 2 trek bikes and the service has been amazing. 2 times trek company has stood behind there name and backed me up with there warranty no questions ask. they were very helpful and understanding. Keep up the great work Trek
By frank F.
The staff at Trek Bicester deserve a special mention for their integrity, friendliness, knowledge and above all their willingness to resolve any concerns you may have. I cannot praise them enough. Coupled with ample, trouble free parking. The well stocked Trek Bicester store is well worth a visit be it for purchase or servicing.
By PETE C.
