Great store, fast shipping, reliable......
I always find the parts that I want at Ben's.......
By JLC
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
763 reviews
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Ever feel like you are just not sized right on your new bike? Or you didn't quite get the bike you originally went to the store to buy?We've heard the stories from both customers and customer’s friends who have been steered in a wrong direction in a bike sale. Maybe it's because the shop didn't carry the type of bike they wanted, had a particular model they needed to liquidate or maybe they didn't have the right size in stock, but still wanted the sale.That is definitely not the way to treat a new bike customer or any customer. A shop like that isn't concerned about your need or comfort on a bike; they just wanted a sale. Once you’re out the door...its money in their cash drawer and they're on to the next.We strive to make sure you're getting the right bike for your type of riding. Not only that; we won't put you on a bike that doesn't fit you properly. These are important things to us and they should be even more important to you. We want you to love riding your bike and will do our best to make sure you do.
Ben's Cycle (benscycle.com) has 763 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
763 approved reviews, newest moderated first
I always find the parts that I want at Ben's.......
By JLC
Fast free shipping. Item was exactly what I needed.
By Robert
Best damn track chainring on the market, HANDS DOWN! thank you Bens Cycle for being the only company holding the 52t Alize which is coming in 2 days
By Paul C.
My order arrived incomplete and Ben's corrected the problem ASAP. The staff was 'down to earth' and very professional through the entire process.
By PH
I paid extra to receive my parts in three days. Should be reimbursed for slow shipping process.
By Customer
Response from Ben's Cycle· Nov 27, 2015
Hello, We are very sorry for the confusion. It does state on the product page that the product you ordered ships in 1-2 business days after the order is placed. You ordered on Friday and we shipped on Tuesday. We realized this statement may not be bold enough and are going to remedy it. We have refunded your shipping cost. Thank you, The Ben's Cycle Team
item ok toll charges high
By anjel
I ordered a Banjo Brother market pannier, it was delivered quickly and it works great.
By carolyn
This was my first order with Ben's, and it will not be my last. The product was shipped promptly and arrived in good condition. Obviously, Ben's prices are very competitive. What's not to like?
By Bob