Better Business BureauReviews of bbb.org

I submitted a documented complaint to the BBB against Chicago Title — a title company involved in blatant deal interference while I was under contract on a real estate transaction. I included clear evidence, screenshots, a full paper trail, and listed the regulatory agencies I filed with (TREC, Texas Dept. of Insurance, Texas Attorney General). What did the BBB do? ❌ Removed my review ❌ Closed my complaint ❌ Protected a company that isn't even BBB-accredited ❌ Offered no resolution or investigation Let that sink in... the BBB sided with a company that doesn’t even pay their $50/month membership fee. That’s all you need to know about who the BBB really works for. They claim to be a watchdog, but in reality they’re just Yelp in a suit offering businesses protection, not holding them accountable. It’s a toothless, outdated system pretending to care about consumers while quietly taking down anything that might hurt a business’s image. My complaint wasn’t anonymous. It wasn’t vague. It wasn’t abusive. It was detailed, factual, and backed by regulatory filings, and they still swept it under the rug. If you're a consumer thinking the BBB will help you, they won’t. If you’re a business looking to hide bad reviews, you’ve come to the right place. This experience taught me one thing: the BBB isn't about accountability. It's about appearances. And every consumer should know that. They are a facade.

Le BBB est normalement un organisme censé vous aider en cas d’arnaque. Je les ai contactés pour déposer une plainte pour un site frauduleux (Gotickets) après que ce site ne m’ait pas envoyé les tickets achetés. Au final, l’entreprise mise en cause aura toujours raison car le BBB met un terme à la discussion à la deuxième réponse de l’entreprise, qui ne dit que des mensonges et malgré l’absence de preuves de leur part. J’avais pourtant envoyé tous les éléments pour prouver ma bonne foi. Pour résumer, le BBB ne sert à rien si ce n’est à permettre aux entreprises frauduleuses d’atteindre un niveau record de réponses mensongères mais validées et officielles pour le BBB.

I don't know about any other branches, but this one SUCKS! I had an *EXTREMELY EASY* query for then when I tried to submit a complaint about a different business (which, coincidentally, seems to be located in the same complex in Alpharetta!) All I wanted to know was how to fill in the phone number and post code for NON-USA residents on the complaint form. Or, whether I could have simply sent them an email. The response I got was from a “Customer Service Representative” (NO NAME!!! What’s the actual point of writing a job title without giving a name??? A: none) who very curtly responded that I had to submit a complaint using the form… ZERO indication that they’d actually read my issue, and thus, NO help wit my issue!!! I then replied to this email, telling them that what I got was NOT customer service, and that they should actually READ.MY.MESSAGE. Lo and behold, I got a response that was JUST AS USELESS as the original – that is, only saying that I had to submit my complaint using the online form… and, again, NOT addressing the actual issue!!! They (again, a job title with NO NAME attached) also said that the website wasn’t handled by them (yeah, ok… so what?? I don’t need excuses) So, I have to ask… if the BBB can’t even give a BASIC level of customer service with their own staff, what chance has ANYONE got of actually getting a complaint resolved?? Clearly, they’re not interested in helping actual ‘customers’. NB – as someone who has worked In Customer Service for many years, I know what it actually is. At the *MOST BASIC LEVEL*, the CSR *SHOULD* have acknowledge the issue, and given a couple of suggestions. That’s it! That’s the LEAST amount of effort that I expect a competent CSR to have done – ESPECIALLY in the SECOND email! (but, should have been done in the first!) A *GOOD* CSR would have also noted the issue forwarded it to whomever is responsible for the website in order to FIX the issue so that it DOESN’T HAPPEN AGAIN! (I should point out here – there is a dropbox for country, but changing the country does NOT change the phone or postcode fields! That means the system is BUGGED) I also need to point out, as many have before, that BBB is NOT a government enterprise, and has absolutely NO power to get resolutions for customers who complain. For that matter, it appears that if a company pays them money, they have an ACTIVE SELF-INTEREST in not resolving complaints… to keep handing out those stars that businesses like to promote. I’ll be leaving this review on the BBB website, and file a complaint about them, and I’ll be going to their local Reddit as well… as the face-lose should be something that may actually stir them to do something… (although, honestly, I doubt anything is actually going to change!) I do fully expect the BBB to not have my review show to the public, and my complaint not actually actioned.

My business received a complaint, but it was about another "business". The receipts that were submitted by the person submitting the complaint even showed a completely different business name. I have even provided the contact information for the Government organization that is investigating the fraudulent company that she was involved with. I have requested that the erroneous complaint be removed, but the BBB representative ghosted me. I consider this to be defamation. I expect the review to be removed...

What a scam organization the BBB is. This used to be a place you could trust, now is not. Union lost a package, they actually said they did. BBB said my complain wasn’t valid as UNIUNI wasn’t liable for the package. WTF? Really? Who the hell is then? So my ‘Review’ got shut down as I am liable, not UNIUNI lol. Two scam companies

I was denied payment for months; avoid these con artists. Thank you for saving our bacon, Gaard .𝗂𝖮. If not, I would not receive my money back.

I don't get all the hate on here for the BBB they are split in regions and at least in my experience have been great as a consumer

If zero stars were available, that would be my rating. I have had nothing but late, damaged deliveries from FEDEX and the BBB site has thousands of complaints, yet BBB rates them as A+ accredited. Both FedEx and BBB are terrible. Today I was supposed to receive parts needed for a service appointment tomorrow morning. No surprise, FedEx failed to deliver. Now it's my problem to make new arrangements. I went online to BBB to post a review against FedEx and found that both businesses are ignoring complaints, and have been for well over 5 years.