Better Business BureauReviews of bbb.org

I usually trust BBB complains system to bring problems to companies attention that otherwise go unnoticed. However, some of my last reviews about a health care monopoly in charlotte, nc, have not being published making me think that BBB is protecting the company from accumulating more terrible reviews about their authoritarian services and ripp off billings.

People had said that they use BBB to try to get their Discord accounts reinstated, and they managed to get their accounts back, just like that. But when I try to do that, I was rejected for the third time already. I've made multiple ban appeals on Discord Support, but all of them got rejected with an automated reply, so I might as well give up because it seems Discord and BBB have a lot in common. Negligence, that they both cannot hide at this point. It's pretty clear BBB also uses AI to reject complaints with an automated reply. I will not take back everything I said, and I will not update or delete this review until the suspension of my Discord account gets lifted before July 23, 2026. Update (01/23/2026): Noticed how Discord's accreditation has finally been revoked? I'll tell you why in case you didn't know already. Their rating has been revealed to be D-, after failing to respond to 384 complaints and counting, as of the time this post was made. It was already obvious that BBB won't do anything, and it just explains how neglectful Discord is to their community.

Is the BBB still a legit third party rater of business? I just went on to look up Nutrafol and it had pages of bad reviews, yet the BBB still rated it as A+. I don't think the BBB is to be trusted in their ratings.

BBB is a SCAM. Completely useless to consumers, waste of time. Here is how BBB works: Better Business Bureau (BBB) makes money by selling memberships to businesses who want to be officially "Accredited", so any business who pays them can put BBB logo/seal on their site and say they are accredited by bbb, to appear legitimate. BBB has no interest helping customers because BBB makes money from the businesses, not customers. Maybe they were useful some time ago, but BBB now is nothing more than a tool for forwarding messages. When you file a complaint, they forward it to the business, the business can give you any response no matter how ridiculous and won't even address your problem, BBB will close the complaint stating that the business responded so the case is closed, even when nothing was resolved. BBB is nothing more than a scam, to sell memberships to businesses (to make them appear legit with BBB logo) and harvest your information. They have nothing to do with solving anything or protecting customers. Don't be fooled by their name, it's just a scam.

Had a positive experience after posting a complaint on their website. Had an immediate answer from the business, which not only proceeded to address my claim but was also kind enough to personalize an apology.

Zero stars! They did nothing… BBB used to be a resource for consumers. They have no power or pull now and are useless. I had two complaints. The first was for Sleep Number Mattress company not disclosing to us that even though they offer 100 “free” sleep trial, the base is NOT returnable… BBB said my dispute was about policy and they rejected my complaint. My second complaint was about Fidelity National Home Warranty. Six times they have sent an oven repair person to my home and my oven is worse off then it was before I called FNHW. The BBB told me the FNHW responded and the matter is now closed. Yeah, the company responded by sending me a copy of their limited liability policy stating they can do whatever they want and have no responsibility to fix anything in a timely manner nor do they have to fix it to any standard. There are multiple complaints on the BBB website about FNHW, and out of 192 reviews they have 1.2 stars; however, the BBB has given them an A+ rating! What the what?

Feel like its merely a messenger app for Business and Consumer to send messages back and forth regarding a complaint and Business is free to type whatever they want as a valid response even when it doesn't move toward any resolution For example. check EQbank's response on BBB's website on 08/08/25 to a complaint you can see that the business flat out just declare matter is closed by themselves by just saying it is being "handled" As a matter of fact, no resolution was ever provided by said business to the said customer Platform seem useless if Business can do something such as above in response by simply declaring matter is closed on their side

A hail storm on March 14, 2025, did over $20,000 damage to my home in St. Louis. I signed a contract with Premier Roofing of Glendale, Colorado, on April 3 to repair the roof and the siding. I am currently involved in an ongoing dispute with with Premier about undocumented charges on their final invoice. Officials of Premier have been uncooperative, so I filed a complaint with the BBB Great West + Pacific. Premier responded by saying that they had referred my complaint to their local office in St. Louis. I rejected their response because a referral is merely passing the buck; it is not a resolution to the problem. BBB, however, considered the complaint resolved and closed the case! I was bitterly disappointed in the ineffective way the BBB handled my complaint. I wondered whether there was some collusion between the BBB and a big corporation. The BBB used to be a respected force for consumers to resolve issues with businesses. Apparently, they have lost their credibility as well as my confidence. It was a waste of my time to file. Don't waste your time, too. If you have an issue with a business, you would be wise to explore other alternatives for a resolution. The BBB is an empty exercise, just going through the motions.