Better Business BureauReviews of bbb.org

Twice, now, the Better Business Bureau has got other companies to provide a satisfactory resolution after I was mistreated (account closed / denied service by mechanical systems implementing stupid and blind security policies) and denied any resolution trying to contact the businesses directly. I would highly recommend opening a BBB complaint the next time some faceless corporation is mistreating you; (unlike arbitration proceedings, which are complex, impossibly expensive, and more likely than not to end up slapping you with a binding anti-consumer ruling,) it's easy enough, can't hurt to try, and you might get a pleasantly surprising outcome.

BBB is Not Neutral not a government agency and not ADA compliant. I used to think of the BBB as a pathway to holding an organization legally accountable. They absolutely are not. They are a nonprofit but they are not a government entity nor a pathway to holding an organization accountable for following the law. I contacted them regarding Extra Space Storage about a very common scam they run, so common that all you need to do is read their annual report and SEC filings - Extraspace is not really a storage company is a company that exploits vulnerable populations breaks the law and knows it (and admits it as part of their practice) but also knows that most people will not hold them accountable. in their risk section of annual report is an admission that as the government tightens its rules its likely its profilts will decrease as they will be hit with increased penalties. I am reviewing BBB but for context describing the interaction in which my rent was was without any notice (CA requires 30 days), they raised it by 100% from 55 to 110, and they produced false documentation of a notice (an after the fact postcard of the rate increase that was not post marked and was not actually mailed and I have Informed Delivery check my mail always it wasnt sent. The post card does not actually meet the requirement of notification anyways according to the law. The notification must be given in the usual way it communicates with the customer (e.g. via email their monthly bill) and my October bill did not contain notification. I also provided documentation that Extra Space does this on purpose knowing that its target population is likely to just absorb the rate increase because moving is expensive and difficult. They acknowledge the risk of turnover and chargebacks (my bank was so familiar with the process it immediately credited me) and will not accept the post card as evidence as proof of notification. Yet BBB closed the complaint. My intent was for BBB to do its job and notify law enforcement which I will have to do separately as the business both did not comply with the law and then falsified documentation. BBB gives you 30 minutes to write your response to the business which is arbitrary and discriminatory to people with certain disabilities like myself and the BBB (Utah and Nevada) did not even acknowledge my request for accommodations. The truth is there are very few places to review a business that is not biased. The fact that anyone can remove a 1 star review (both paying and not paying) s not evidence of neutrality it is evidence that anyone can cause further harm through invalidation) of a personal experience (like on this platform). The truth is if a business violates the law the best place to documents it is with a government entity and the BBB is not a government entity nor is it compliant with US law.

A+ Ratings can be bought. Pay a monthly fee and just respond to messages and make sure you aren't doing anything illegal and you're good to go. Nevermind the 1,000+ negative reviews from actual customers . It is insane how terrible companies are able to get A+ ratings representing "customer transparency" and "quality service" and "honoring promises" can be true with thousands of negative reviews.

They are SO NOT A NON PROFIT. Profit is all they r about. You can buy an A+!rating for a monthly fee. It’s such a shame. Such. Crooks make a killing on false pretense of. NOn profit.

My experience was great at Peters Auto Mall on SMain High Point, NC because the process was smooth, quickly and stress free. I got the car I wanted and the staff is Amazing. Thank you Peter’s for my beautiful car and I will me back.

the worst experience Ive ever head with a group that is supposed to HELP consumers are they getting paid by businesses like Amazon to ignore complaints against them- I think so.

The product did not meet expectations. I found the product ineffective for the advertised benefits after using it for [30 days ]. Misleading advertising. The product listing promised. In my experience these claims were not true. Price and billing issues. The price on the site changed from [30$] to [140$] after I placed the order. My bank shows an unexpected charge Unauthorized transactions and bank concerns. I noticed transactions related to this company on my account that I did not authorize. I reported these to my bank and opened a disputecase Poor customer service. I contacted Rosabella’s support on [8 oct ] After [20 ] follow ups there was still no satisfactory resolution. Data/security concerns. I have reason to believe my payment details were handled insecurely because of multiple unexpected charges, messages from bank about suspicious activity]. I recommend anyone concerned to check their statements carefully.

The Chicago Better Business Bureau and the BBB is a waste of time. Do not complain to them because it is a total waste of time because all the Business has to do is write a response to the complaint and they maintain their A rating.