Good system
Good system, great customer service.
By Clark A.
Tuesday, November 10, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
2,883 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Bay Alarm Medical provides advanced 24/7 personal emergency response systems (medical alert, life alert, medical alarm systems) that will quickly connect you to our Medical Response operator within seconds – all with a just a push of a portable button.
Bay Alarm Medical (bayalarmmedical.com) has 2,883 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
2,883 approved reviews, newest moderated first
Good system, great customer service.
By Clark A.
Natasha was very professional and helpful and quickly helped my father and I fix a technical issue with the base unit’s button not working. She had me add my father to the call and stepped him through a process which fixed the issue. Excellent customer service given by an excellent staff person. Thank you.
By Marty S.
Eric, your technician explained and responded to my query very well. Mamy thanks. Shenaz Vali, New York
By Shenaz V.
Adam was very friendly, helpful and thorough when we called to have our fall detection button replaced. Very easy and speedy process, thank you!
By Ann M.
The representative was very efficient.
By Joan wolf W.
Grateful for the professionalism and excellent service which is difficult to encounter these days. Prompt service with caring personnel.
By Charlotte H.
The cradle wouldn't charge the unit.So they're sending me a replacement. Not a good start for my perspective.
By SuzieQ
Anysha was very helpful and answered all my questions.
By Steve