Bay Alarm MedicalReviews of bayalarmmedical.com

I was a long-time Bay Alarm Medical customer and used their wristwatch service. When I decided to switch to another company (MEDICAL GUARDIAN) because they offered a free medical alert pendant, my wristwatch was also beginning to fall apart, and I didn't want to buy another one. The frustrating part is that I had just renewed a three-month monitoring service for $120. Since I was leaving, and wouldn't use that service, I asked for a refund, but unfortunately my request was declined. I understand companies have policies, but I'm disappointed to be paying for two monitoring services at once when I can only use one. After being a loyal customer, I wish there had been some flexibility. Also, I never received a copy of the company's policy on refunds for unused monitoring services, so I didn't know I wouldn't be eligible. I believe customers should be clearly informed of those policies, especially when it involves paying for services not yet rendered. I'm just very disappointed with how this was handled.

Well I'm sorry, but this is not exactly the risk-free trial they claim it is........ If you accidentally order the wrong system, you do pay for return shipping... Some fees they might wave, but be prepared to pony up the dough.

First check of the system after signing up. Nothing else to report.

I thought I had started the purchase process using the chat feature on the Bay Medical website (they even gave me an order number), but my information was never passed on to the live sales department and I had to call back and go through the process again to finalize my purchase.

Took an hour and 1/2 to activate the units about 1/2 the time I was on hold. Was Cris new?

I’m not confident that the information I received from the CSR. If what she told me is accurate then I am doubting the reliability of the device we have purchased. For example, she told me if mom falls, she should remain still for at least 15 seconds so the device can tell it was a fall. I find it unreasonable to expect someone who has just fallen to “remain still”. The body is in protective mode and will do what instinct tells them to do. This is not the only, what I can only call ridiculous instructions she gave me. By the end of the discussion, I just wanted to hang up on the lady.

Location service has degraded. Too often to location of the device is not updated, even after refreshing multiple times. This has caused false alarms as to the device holder's true location / status. It was supposed to be improved since the last upgrade, but I have not experienced that. Also, the account acknowledgement is not correct. I am the account holder and my mom is the device user. Contacts, such as this one were addressed to her and not me. She has no email or internet access. Last, today I recieved an alert for a Bay Alarm Alert Console. This account does not have an Alert Console, only a Mobile SOS device / button. It appears your tech and communications are not in sync. I question the reliability of your service.

The fall detection did not work upon set up. I'm going to give this a whirl. This is supposed to be the best fall system nation wide.