Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,883 reviews
Bay Alarm MedicalSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Bay Alarm Medical provides advanced 24/7 personal emergency response systems (medical alert, life alert, medical alarm systems) that will quickly connect you to our Medical Response operator within seconds – all with a just a push of a portable button.
Bay Alarm Medical (bayalarmmedical.com) has 2,883 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
2,883 approved reviews, newest moderated first
The entire process was very easy. We did our research and chose Bay Alarm. We scheduled an appointment via text and soon after got a call. Chris was awesome. He was very thorough and extremely understanding, and most importantly empathetic.
By Glenn L.
Location service has degraded. Too often to location of the device is not updated, even after refreshing multiple times. This has caused false alarms as to the device holder's true location / status. It was supposed to be improved since the last upgrade, but I have not experienced that. Also, the account acknowledgement is not correct. I am the account holder and my mom is the device user. Contacts, such as this one were addressed to her and not me. She has no email or internet access. Last, today I recieved an alert for a Bay Alarm Alert Console. This account does not have an Alert Console, only a Mobile SOS device / button. It appears your tech and communications are not in sync. I question the reliability of your service.
By MICHAEL J W.
Sara quickly changed my email address as requested
By Joanne B.
Shane updated our home access information.
By Peter
The representative spoke clearly, provided information needed, and was professional. My
By Dolores B.
I was very impressed with the ease of use of the website. User friendly and professional presentation. I hope that I didn't forget to ask the right questions. I spoke to a lady in customer service,she was very helpful and courteous, Aisha did a great job.
By John M.
My CSR, Mona Lisa, was very helpful and knowledgeable. She was apologetic and empathetic about our situation. She also was honest about what she could do and not do to try to help us be retained as a customer.
By Joseph M A.
Agent was helpful and polite in trying to solve my issues. Some differences in the answers and information stated in the instruction booklet. Response trial SOS time is excellent.
By B. S.
