Customer service😁
Pria was very helpful and updated things on the account we needed.
By Art By A.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
2,883 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Bay Alarm Medical provides advanced 24/7 personal emergency response systems (medical alert, life alert, medical alarm systems) that will quickly connect you to our Medical Response operator within seconds – all with a just a push of a portable button.
Bay Alarm Medical (bayalarmmedical.com) has 2,883 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
2,883 approved reviews, newest moderated first
Pria was very helpful and updated things on the account we needed.
By Art By A.
Mary was very helpful in helping me identify the best option for automatic fall detection for my father.
By Maria K.
Angie was very kind and patient with me to get my father's service restarted at a new address. Thank you!
By Liz
I called their customer support line because I had several detailed questions about charging and using my new SOS Mobile Call Alert button which were not answered in the User Manual. Customer rep. Justin was very knowledgeable in answering all my questions, and then took the extra step to make sure my new account was complete and everything was working properly. I am very satisfied with this company and their product.
By Doug W.
The representative, Shane, was able to confirm the account details and check on the automated test reminder calls we have been receiving.
By Mark L.
Customer Service was great with the possibility of one rep. I definitely would recommend this firm.
By SMP
The person I spoke with explained what I had to do with the Bay Alarm system and sent a photo to make sure I had the correct connection (the cradle). Bay Alarm has been very helpful in explaining matters to me. I feel I can rely on Bay Alarm. Vivian Gruder
By WEBCLIENT
Kim was very helpful and easy to understand
By Patricia L.