Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
815 reviews
AylaSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Ayla, we think that a great beauty shop shouldn’t just deliver the most effective non-toxic products in the world. So we also deliver the most well-informed, personalized guidance — turning the simple search for a product into an enlightening journey.Browse our expert-curated range of the most effective and good-for-you beauty products from around the world: each one was chosen for our shelves for a specific reason. If you'd like more guidance at any point, take a bespoke journey with us by ordering custom samples created just for you. You can also get a list of personalized recommendations from our rigorously trained Guides. Either way, we're always available to help you get the best results. Call, email, or visit us at our San Francisco studio — our current store hours are M-F from 10am-5pm, and we're located at 1825 Bush Street in San Francisco.Please note that we are not related to a company based in Australia with a similar name.
Ayla (aylabeauty.com) has 815 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
815 approved reviews, newest moderated first
My experience with Ayla was exceptional from start to finish. Not only were they professional and helpful, but so thoughtful and efficient.
By Patrice R.
Response from Ayla· Oct 26, 2020
Thank you, Patrice! We're so happy to hear that.
They were very helpful and got back to me very quickly. Thank you!
By Robin B.
Response from Ayla· Oct 22, 2020
Thank you, Robin!
My consult was great. Sarah was very well prepared with suggestions and took extra time to talk to make sure that all of my questions were answered. I am now able to efficiently use the products I already have and add in new effective ones (without being overwhelmed or overspending). I am very satisfied and well informed after the meeting. Excellent customer service that I wish more businesses would follow.
By Andrea
Response from Ayla· Oct 20, 2020
Thank you so much, Andrea. Sarah had a wonderful time and really enjoyed helping you out. We hope you continue to enjoy your products and we're always here if you have any follow up questions.
I like the variety of 'clean' skin care products offered and the available help about a product or skin issue. The response is caring, thorough and options are given. I love the the way Ayla takes care in shipping their orders also! It shows in the packaging! It's always a fun surprise to open the box. Thank You!
By Lynne I.
Love this business!
By Chris L.
Response from Ayla· Oct 13, 2020
Thank you Chris! We certainly appreciate you as a customer! -Team Ayla
Good and prompt service. Very responsive and great products.
By Vilma
Ayla has super fast and free shipping ($40+), which is huge for me as a Hawaii resident. The free samples included are thoughtful and generous, as is their sustainable packaging- paper, glassine, biodegradable packing peanuts. I consult and purchase from Ayla in part because their product descriptions are written as a narrative and provide me more insight. The range of beauty and wellness products they carry is fantastic and I often discover a new brand or kind of product in their weekly newsletters.
By Mia
I ventured onto their website and really liked all of the products they offer. I made a purchase, received conformation and it was delivered quickly. They also followed up with an email to see how I liked the products and if I had any questions. They certainly have a nice personal touch. Will definitely shop with Ayla again.
By Kimberly P.
