Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
815 reviews
AylaSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Ayla, we think that a great beauty shop shouldn’t just deliver the most effective non-toxic products in the world. So we also deliver the most well-informed, personalized guidance — turning the simple search for a product into an enlightening journey.Browse our expert-curated range of the most effective and good-for-you beauty products from around the world: each one was chosen for our shelves for a specific reason. If you'd like more guidance at any point, take a bespoke journey with us by ordering custom samples created just for you. You can also get a list of personalized recommendations from our rigorously trained Guides. Either way, we're always available to help you get the best results. Call, email, or visit us at our San Francisco studio — our current store hours are M-F from 10am-5pm, and we're located at 1825 Bush Street in San Francisco.Please note that we are not related to a company based in Australia with a similar name.
Ayla (aylabeauty.com) has 815 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
815 approved reviews, newest moderated first
I couldn’t be more thankful for Ayla - the team, the product selection, and the super helpful online content and product descriptions have helped me select and purchase the best products and I couldn’t be happier. Superb customer service and I’m a customer for life!
By Olympia T.
Response from Ayla· Dec 10, 2020
Thank you so much, Olympia. We really appreciate you taking the time to submit this review.
The customer service and selection of products at ayla are top notch. One of my favorite small beauty botiques to shop quality products.
By Kendall B.
Response from Ayla· Dec 10, 2020
Thank you, Kendall!
Superb products - rock star customer service - generous samples & loyalty program - compelling and useful blog posts & social media posts. What's not to love?
By Patricia
Great online interface, and lots of follow up post order. Really like this shop!
By Kevin V.
Ayla is my go-to for clean, effective beauty! I trust their recommendations and my skin is looking so much better with the products I purchased here.
By Lyndsay
My favorite skincare store!
By Teresa G.
Customer service is excellent! I love the custom sampling program!
By Lonna S.
Beautiful curated natural beauty shop, has unique items you can’t find anywhere else. The descriptions of products are helpful and they do consulting and custom sampling.
By Eleanor B.
Response from Ayla· Nov 16, 2020
Thank you, Eleanor!
