AWeberReviews of aweber.com

So I recently canceled my Aweber service because I migrated my business to an All-One marketing platform. So yes this is an ironic review. No fault of Aweber though. Just cost effective for me. Nonetheless I had requested a refund from Aweber for the last debit on my account and it was handled very professionally. The customer service is really top class

Always been impressed with Aweber - great customer services.

Aweber shut my account and I was not doing anything wrong. The thing is, I don't mind the fact that they shut down my account. They are a business and they are not required to work with everyone. What I mind is the ruthless, horrible way they dealt with it. I spent a whole month making the automation sequences with Aweber - emails with my heart and soul in them that were tied to a complex sales process. They just shut it off, and did not have the courtesy to allow me to login and simply copy my emails to move them to another service. I didn't have high spam complaints, was not doing anything illegal, and there was essentially no reason for it. Do not work with Aweber. They will cut you off and ruin your business and they do not care at all about it or about you. If you contact them after they cancel your account, they will look at your account and cut off the live chat. They are ruthless and evil in this regard. I understand the need to control email to some level, but not like this. What they did to me should be illegal because they have destroyed about 250 hours of my personal work, heart, and energy that I put into writing emails that work with my sales process. It is like they do not understand that there are little people like me who feed their families with customer communication through email. Again, all they had to do, was to warn me that I cannot send any more emails, and to give me a few days to login and copy my content so I do not have to create it all from scratch. It is not funny to do this to people. If you are a person who really cares about your customers and you need to feed your family with your email marketing, do not trust Aweber ever again after reading this. This didn't just hurt me and didn't just hurt my customers, this hurt my kids. Now that they have booted me I have been waiting all day for a simple response. When they sent me my broadcast emails and my contact data, they said I would have to contact their support via email to ask about the other emails. It is like they do not understand that these emails are tied to live sales processes on a website that has real paying customers, and now customers do not have communication and that money is paying people's bills and someone is depending on their service that they paid for to help give life to their business. Aweber does not care about that, and does not care about you at all. They do not care about their customers. Which, obviously, they do not care about their brand because you better believe that the world will hear about this. If I have to recreate all of that material than I will also take time to make sure other people know, and they cancel their aweber account and move somewhere else where they are cared about and taken care of by people who care about their customers lives. Laws should be passed preventing companies from deleting your content like this. It was the most unethical way I have ever been treated by an email company in all my years of marketing online. Stay away and do not recommend this company.

Just terrible.

These guys are banning everyone. Imagine you have a small marketing agency, and one of your clients gets suspended for literally just suspicion of buying leads. There is no chance you will get unbanned, you will wait weeks to get a reply and all your other clients will be banned too (why? I have no idea). Your IP will be banned as well. I guess they would ban my dog either. Cool email builder idea, very bad TOS, poor deliverability. Unhuman support.

I have dealt with Aweber in the past but not like this recent experience. I entered my subscribers into my aweber account and they started getting suspicious. They claimed that I bought leads from a vender. That never happened, nor did I reply that any leads were bought at any time. Instead of asking or resolving the issue properly, they closed my account the morning after paying for my account. I then asked for a refund and they refused. The ignorance and unprofessionalism is un tolerable. They closed my account for life simply for assuming that I bought leads. I am disputing the charge to my account after they have my money and my contacts. That's very rude.

I can only comment on the free version, which is self-defeating by forcing any sign-ups to DOUBLE sign-up ie. TWICE, which will only annoy your sign-ups, unless you PAY for an upgrade. What a joke! AVOID!

Not only does Aweber provice great service at a great price... They are ALWAYS helpful. Every time I needed help, the support would respond fast (In less than 60 Minutes), they were always friendly and always solved my problems. Email is my favorite medium to market with and Aweber makes this possible at a fair price. Can recommend!