Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
174 reviews
AWeberSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
AWeber is a market leader of small business email marketing and landing page solutions. Founded in 1998, AWeber has over 20 years of proven success helping more than one million customers around the world reliably connect with their prospects and customers through powerfully-simple email marketing. Along with its award-winning 24/7 US-based customer support, AWeber delivers the ability to quickly load and manage contacts, send amazing emails, build landing pages, send instant web push notifications, and analyze results without having to be a tech whiz. AWeber works with more than 1,000 partner software solutions, allowing customers to seamlessly integrate with the apps and services they rely on to operate and grow. A privately-held company, AWeber is a remote-first team with employees based throughout the United States.
AWeber (aweber.com) has 174 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
Showing 54 reviews with 1 star · Clear filters
Aweber makes it almost impossible to cancel once you sign on as a subscriber. I've tried cancelling on laptop, cell phone and Ipad, however the platform will not allow me to follow through with the cancellation. It appears the only with to cancel would be to cancel my credit card which is so frustrating.
By Colleen M.
I have been waiting for an agent for 5 hours now in the chat area. I am trying to down grade my plan. It is so very frustrating.
By Rayne
AVOID! I signed up to their promotional plan of $29.99 and the 2nd month I was charged $59.99 and after they have charged me $170.00 in Dec and $120.00/month for many months afterwards. When I messaged their help team, they said they have sent emails to all clients about the increase in monthly charge and refuse to refund anything.
By xiao M.
My landing pages were taken offline for an "automated systems review to make sure that accounts are not being used inappropriately," with no email notification. I lost hours trying to troubleshoot the issue before support came online in a different timezone. A day later, they are back up. Support won't provide any further information.
By Mary
Canceled my subscription early 2024, yet I'm continued being charged the annual fee each month. I've canceled several times, I have emails proving that they say my account is closed, yet, I have to dispute the fees each month on my card. Where is the integrity of this company? This is truly unethical.
By Melanie Druery A.
Terminated my account after a couple of days and after paying an annual subscription - not returning any emails and now blocked my email, account from their system. Absolute charlatans - avoid them like the plague!
By FGeeks
I subscribed to to Aweber 4 months ago I have had non stop problems with communicating with the support services, the worse employee to deal with is Amanda who just disappears in the middle of resolving issues. Most tech companies are difficult to communicate with but Aweber takes it to another level. Avoid this company at all costs.
By Eion R.
We have been working with Aweber for more than 7 years. WE SAY: forget about your easy life with the 2025 aweber interface changes ! Up to present they had easy and manageable campaigns. In June 2025 they changed campaigns to workflows as to match Get Response interface and our new experience is TERRIFYING. We have long automated training for employees - more than 80 e-mails training, this needs a very compact view of the e-mails and timings, we always introduce new training e-mails that need to be very specifically added in the Workflow. ... . After having changed their Campaigns interface the user interface has become a true NIGHTMARE. Before we could see 15 messages + timings on one page, with an easy scroll on whatever point of the campaign. Now they display a BIG SQUARE on the page, NOW WE CANT SEE ANYTHING inside the workflow WE CANT look anymore inside for the right place to introduce the new e-mails. If you want to add a big problem into your life, that is killing time and your nerves work with the new Aweber Workflows. your life will have a new dark dimension.
By Accesis O.
