Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
174 reviews
AWeberSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
AWeber is a market leader of small business email marketing and landing page solutions. Founded in 1998, AWeber has over 20 years of proven success helping more than one million customers around the world reliably connect with their prospects and customers through powerfully-simple email marketing. Along with its award-winning 24/7 US-based customer support, AWeber delivers the ability to quickly load and manage contacts, send amazing emails, build landing pages, send instant web push notifications, and analyze results without having to be a tech whiz. AWeber works with more than 1,000 partner software solutions, allowing customers to seamlessly integrate with the apps and services they rely on to operate and grow. A privately-held company, AWeber is a remote-first team with employees based throughout the United States.
AWeber (aweber.com) has 174 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
Showing 9 reviews with 4 stars · Clear filters
AWeber has been around a long time, and I have been with them for a long time. Are there things there I don't like? Absolutely, but compared to other autoresponders I have used, it is the best, especially for getting emails into the inbox. I have even had a self-hosted autoresponder. Recently, I had to contact support, and Will P was very helpful. I always appreciate good customer support.
By Bo T.
The quality of my successful customer service experience is due to Will P. I came to AWeber with some complex challenges. This was not a one time or a quick fix. He resolved all of the issues. He did not, and would not, give up or stop until everything was solved. This is the kind of customer service AWeber should strive to deliver always.
By Beth B.
Servizio ottimo, ma l'ennesimo aumento dei prezzi mi fa lasciare 4 stelle anziché 5.
By Alessandro T.
So far so good but I’m worried about all the other reviews saying people were banned for no reason
By Tyler
So I recently canceled my Aweber service because I migrated my business to an All-One marketing platform. So yes this is an ironic review. No fault of Aweber though. Just cost effective for me. Nonetheless I had requested a refund from Aweber for the last debit on my account and it was handled very professionally. The customer service is really top class
By Aslam Du T.
been using aweber for over 5 years now, awesome product. one thing though, it is a bit expensive, specially when the list starts getting bigger.
By Tony M.
Used for many years to mange my list/s. Very good site and support is great both in terms of articles and livechat. Livechat you get someone who is obviously not talking to loads of other people, and that actually understands how their product works thoroughly. If you're doing email marketing and have a list that has real value in your niche they are a very good option. Not cheap, so only for medium/higher value product marketing really. But well run and professional.
By Paul R.
Have been using them for a while and overall I'm happy with the service. In particular, it's really good they have a live chat facility on their site, so if you encounter any issues or have any questions, you can speak to someone quickly. The only downside is they count and charge you for unsubscribed/bounced email addresses as part of your subscription and they once rejected an import I did despite the list being my own and 100% opt in. Other than that, they've provided a reliable service. I've tried other providers and they're much better than the "industry leaders".
By Nick
