AvaliveReviews of avalive.com

I bought a product on here and tried to return it. Be weary of their advertisement and read their guidelines thoroughly, they will post a photo of a product and sell only a piece of it. Unlike other online shopping, there are no warnings on their advertisement. They're not a company for customers, they are about their profits. The customer service was super rude and disrespectful because I wanted to return it. I figure, they're not paying them enough to stay on board. The shipping was twice as much as the product I bought so I paid for it. Terrible way to run a business. Never going to order from this place again. If you look at the reviews giving 5 stars they are very brief...meaning they are probably fake and made by the company. The bad reviews sound more realistic than the good ones. This is how scandalous they are, having to make up fake good reviews for themselves.

Be prepared, the company will work with you until you make an order, then they are gone. No reply for questions, and you feel as you are dealing with a utility company, not a business company. When you finally get connected with the same customer service person you were connected before, the answer is: Sorry, we get a lot of spams e-mails per day. This is despite the e-mails sent were for sure not spams. Their replies is so unprofessional and almost like doing you a favor by replying. As I said, just like a utility company. They got their payment, and now you mean a lot less until the next bill

Easy to find products, great service.

Quick and reliable. If you have any problems do the live chat on their website or call them. They will bend over backwards to make you happy.

Good Products at a low price

I ordered 2 pieces of equipment from AV Alive. The deal was the best I had seen online and i was skeptical. I called and spoke with a representative who reassured me I would be receiving the items advertised. Upon receiving my package I was given 2 inferior pieces of equipment than I had ordered. They were not the pictured items. When I called and complained they said that they accidentally had the wrong pictures up and the wrong description of the item. They then changed the pictures online and the description. I told them I would like to return the items because they were not what I ordered, what was described, or what was pictured before they modified the website. They told me they would accept the gear back but would charge me 33% of the price. DO NOT ORDER FROM HERE!

"Have bought many items from AValive totaling thousands and outside of having to wait a few days for my trucking items due to weather I have never had anything but a good experience. If any issues arose like a damaged product that arrived once It was quickly handled and replaced, I will continue to use these guys for my Middle Atlantic AV racks and gear since their pricing is good and I can always get my rep on the phone."

I rented before and was not happy but I was desperate and it had been 2 years so I thought I would give them a shot again but it was just as bad as the first time. Woman who answers the phone is never pleasant. They didn't carry the product I wanted that was listed on the site anymore but they did have the next model up for $200 more so I was forced to take that one. Then they waited too long to ship it so I had to pay double what I expected for shipping. Then when I got the product parts of it didn't work and they didn't tell me before I got it. Then when I called and asked him why he would send something that wasn't fully functioning he said that as a common thing with this product and that all of them are like that. NOT TRUE I have rented several of these and the ports worked on all of the previous ones. He was talking to me like I was an idiot! NEVER AGAIN!