AvaliveReviews of avalive.com

I ordered an expensive tripod from AValive. The order went through, but after two days, I hadn't received a confirmation email as promised. I emailed their customer service, and was told they were out of stock of my item. Normally it wouldn't have bothered me, but I feel like I should've been told they were out of stock when I placed the order AND that I should've received emails not only confirming my order but stating that the item was out of stock. Also, the customer service representative was very unfriendly - almost making it seem as if it were MY fault I didn't receive the emails (though I may have misinterpreted the attitude of the email). Either way, I got a response saying "There is no cancellation number. Your order, order #18643, has been cancelled. Your credit card was not charged." There's probably nothing to worry about, but I had no order confirmation and no order cancellation - causing me to be uneasy about giving my information to them.

8 days after placing my order, I got an email asking whether it would be alright if my sonofiber panels shipped the following week. I said that was fine, and 19 days after placing the order, I was sent an invoice with a tracking number. When nothing arrived, I realized that the tracking number was someone elses. When I called them (22 days after order), they said it had not yet shipped, so I canceled the order. I will never buy anything from AVAlive again.