Good Experience!
Good Experience!
By Juan Luis Z.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
312 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Automatic Door and Hardware is a third generation family business. Beginning with our Grandfather, who was one of the first Besam automatic door distributors, both our family and business has grown. Today our company is proud to offer our own line of commercial doors and hardware.
Automatic Door and Hardware (autodoorandhardware.com) has 312 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
312 approved reviews, newest moderated first
Good Experience!
By Juan Luis Z.
William J provided excellent service
By Jeff L.
Ordering was quick and easy!
By Randy
The retro fit kit worked great and was easy to install.
By Don
Easy to find exactly what I needed.
By Adrian
Quick response that is helpful and informative. Great service!
By Julie
Must be two guys working out of their Mom's garage. It took 7 business days for them to ship. No phone number listed on their web site, only an email address. Very poor service. If you need a part in a hurry, look somewhere else.
By Roger G.
Response from Automatic Door and Hardware· Jan 18, 2019
Hello Roger, I'm sorry you feel that way! Our records indicate that we contacted you on several occasions telling you the lead time due to the backorder of this item. However, we never received a response from you. You did choose the Free Shipping, which typically takes 7-10 Business Days. But we upgraded you for free to UPS Ground, so you could get the product sooner due to the backorder. I apologize that you were not able to receive our emails from your end. Thank you,
Excellent customer service will definitely order again.
By Roberto