This company advertise pro diagnostic…
This company advertise pro diagnostic devises which they are not.they very basic devises unless you spend upwards of a thousand pound.they don't honour the guarantee.
By Clayton C.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
119 reviews
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Official page for Autel US. Autel is one of the world's leading manufacturers and of professional diagnostic tools & equipments in the automotive aftermarket.
Autel (autel.com) has 119 customer reviews on The Fair Hearing, with an average rating of 2.7 out of 5.
119 approved reviews, newest moderated first
This company advertise pro diagnostic devises which they are not.they very basic devises unless you spend upwards of a thousand pound.they don't honour the guarantee.
By Clayton C.
I had to leave a review as I have had the pleasure to work with Jodie in support multiple times and every single time it is A+ top notch support - in today's world, this should be appreciated and celebrated as much as possible. Thank you so much Jodie!!
By Lincoln S.
Jodie should be the Lead Trainer in customer service for Autel NA. Best customer service experience I have ever had over the telephone! He took care of every concern I had, and even some I didn't know I had! Jodie you are an absolute rock star!
By Joel G.
Happy with their service. Very infomative on tool capabilities, repair and service options while getting me registered with my new tool. I wish more companies operated like this, going beyond the minimum.
By Jeffrey F.
Very courteous, knowledgeable, understanding and recommend his services in the future.
By Mick K.
Jodie and his team went above and beyond, they made sure we received the correct updates and provided access to all operations we needed. I would highly recommend them.
By Chris S.
Dreadful experience trying to register. Will not send email verification, absolutely dire.
By David E.
Really BAD customer service!! Evo 2 remote controller does not recognize my Samsung S23 Ultra and they don't how to fix it.
By Fernando