Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
119 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Official page for Autel US. Autel is one of the world's leading manufacturers and of professional diagnostic tools & equipments in the automotive aftermarket.
Autel (autel.com) has 119 customer reviews on The Fair Hearing, with an average rating of 2.7 out of 5.
119 approved reviews, newest moderated first
The wait was reasonable. But Jodie was phenomenal. Efficient yet patient and very clear in the support he provided. What an encouraging thing it is when a great product is complimented with exceptional service. A rare duo today. Thanks ever sooooo much. Steve Sturgeon.
By Stephen S.
Hi. Jodie and Autel. I am a autel Autra Maxisy. I have been holding on my decision to update my tool, but after talk with this support Tech I am 100% ready upgrade and update software. This guy hit me out the park like a flying ball that was it by a professional hitter. You want this guy to talk with every person that calls in. of course i know that not Jodie is good, very good. Thank you. Keep up the good work!!
By Alex C.
Jodie and team were great and extremely helpful. I was on the phone for awhile trying to reach tech support, but Jodie was very quick to respond to my email request. Jodie also went out of his way to email me instructions on how to handle my issue, which was very helpful. What I really appreciate from him was that he was willing to stay on the phone with me to ensure that my problem was resolved. He wasn't just going to give me instructions and hang up. You don't find customer service like that to often. Thank you again Jodie and team!
By Yagi
The individual who helped me, was very patient with my situation, and quickly solved all my issues.
By Me
Jodie was able to help me get a couple of different scanners set up and was even able to help us with our email accounts being locked out. He was able to quickly help us and explained what he was doing every step of the way.
By Lindsey C.
The tech began with the online chat, then called to make it easier. He knew his stuff and quickly settled the issue. US049
By RH
Tech Support is wonderful, Got all my issues figured out real time when the autel wasent connecting to a porsche. 1 phone call and we were connected and reading in a timely fashion
By TireDomain
I was asked to do the registration and update for a MS919. Never did one before and was really nervous to take it on. Autel (Jodie) made it easy and worked with me to do what was needed. Top notch CSR. Now I know how to do this for the next time! Thanks Autel!
By Bob
