Great tools
Great tools, customer service is on point, only had 1 issue i couldnt resolve and Jodie R was a great help with some of those technical difficulties.
By Foreign T.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
119 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Official page for Autel US. Autel is one of the world's leading manufacturers and of professional diagnostic tools & equipments in the automotive aftermarket.
Autel (autel.com) has 119 customer reviews on The Fair Hearing, with an average rating of 2.7 out of 5.
119 approved reviews, newest moderated first
Great tools, customer service is on point, only had 1 issue i couldnt resolve and Jodie R was a great help with some of those technical difficulties.
By Foreign T.
Jodie went above and beyond with the customer service. Knowledgeable on the product and was eager to help. Will ask for Jodie again if I have to call back.
By Logan D.
very helpful as always .
By David W.
Jodi was super helpful and a pleasure to talk to. Got me all set up and made the process very easy!
By Tim F.
Jodie was great to talk with, This man sets the bar for how customer service should be. Always quick to resolve my issues and is always happy to do so.
By Eric
Amazing product and even better staff. Thank you Jodi for helping us out today. From all of us at Vision!!!
By Dan V.
The tech was very helpful and informative. Excellent service
By Richard N.
Jodie was very knowledgeable and enthusiastic about helping set-up the unit. Wish all tech support were that way! Was registering the product called at 8:00 EST no wait. Overall, a great customer service experience. Olivier Cacault
By Olivier C.