My experience was great fix all my…
My experience was great fix all my problems very knowledgeable Made it nice and easy to get the job done. I would recommend your equipment anytime customer service was awesome.
By Leonard
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
119 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Official page for Autel US. Autel is one of the world's leading manufacturers and of professional diagnostic tools & equipments in the automotive aftermarket.
Autel (autel.com) has 119 customer reviews on The Fair Hearing, with an average rating of 2.7 out of 5.
119 approved reviews, newest moderated first
My experience was great fix all my problems very knowledgeable Made it nice and easy to get the job done. I would recommend your equipment anytime customer service was awesome.
By Leonard
Great help very informative updated me, good job.
By Ken
Thank you very much for you help beyond and above customer service million stars not 5 I want to give thank you again
By Lukas T.
My shop has two MaxiTPMS TS608 tools. Recently we've been unable to program tire sensors. On a whim I logged onto autel.com and started a support ticket, even though I figured I was shouting into the void. A few minutes later my phone rang and Jodie started updating both of my tools (at the same time!) and got me back up and running.
By Nathan
I've been a user for years but I have never had to call them. Today I needed them more than ever and boy did they deliver. Thanks Jodie for all of your help.
By Carlos Harden / Red & Brown Trucking, L.
Jodie Rupnarine was a great help with the scanner registration. He was very professional and patience, explaining every step of the process.
By Byron
When you want quality customer/technical service at Autel this is the guy Jodie Rupnarine. Top dog Great service!!!
By Doug M.
I purchased a MaxiTPMS Pad not realising that you need a subscription! It worked the first time on a trial but cant use any more. Tried Autel uk, who dont want to know. Autel have a web based communications system - have been onhold for an hour. I have spent too much time on this. Probably just dont buy unless you use these things daily and can make a subscription pay.
By Richard K.