Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
555 reviews
Au Pair USA by InterExchangeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Au Pair USA by InterExchange is a live-in child care and cultural exchange program. As a non-profit organization staffed by parents and world travelers, we understand the value of strong support!We believe that childcare should be more than just a service—it should be an enriching experience that connects families with the world.Our program is a Department of State-designated sponsorship that connects qualified international au pairs with host families across the United States.Unlike traditional daycare or nanny services, the Au Pair program offers unparalleled flexibility. An au pair lives in your home and can provide up to 45 hours of care per week and up to 10 hours per day.
Au Pair USA by InterExchange (aupairusa.org) has 555 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
555 approved reviews, newest moderated first
My family just recently got our first Au Pair. The entire experience start to finish was excellent. Customer service and support from our local coordinator was fast, reliable and top notch. I would not even consider using another company. I have recommended this agency to many friends and family already as well.
By Jaramillo F.
Evalina was professional and thorough and lovely - a wonderful experience. Nai is fantastic!
By Alison H.
Response from Au Pair USA by InterExchange· Aug 30, 2022
Dear Alison, Thank you so much for leaving Au Pair USA a great review! We are happy to hear that you are very satisfied with your family's experience so far! We appreciate your feedback! Best regards, Au Pair USA
In my two months of arriving in New York, I have felt good, I was lucky enough to find a good family. At first it was a little difficult, to adapt to the city, the people, the language, etc. But, over time, everything has been accommodated.
By Brenda
Response from Au Pair USA by InterExchange· Aug 30, 2022
Dear Brenda, Thank you so much for taking the time to leave Au Pair USA a 5 star review! We are happy that you are adapting to your new environment and role. Best of luck as you continue to navigate through your experience and grow to understand a new culture! Best regards, Au Pair USA
Great experience! The program provides a lot of beautiful and unforgettable experience. Opportunity to get to know the culture in the best way! I have a little advice for those who plan to travel during the program. You have to bring your savings because the salary you get is not enough to cover a lot of travel and your life in America. But everyone should definitely try it!
By Anita
Response from Au Pair USA by InterExchange· Aug 30, 2022
Dear Anita, Thank you for takiing time to leave a review and provide some useful advice to potential au pairs. We hopr that you get the chance to travel as much as you would like during your time in the USA. Have a great program! Sincerely, Au Pair USA
This agency is the worst. Do not give them the power to do anything with your life. The AuPair program is sh***t* af. Americans just wants to make us their slaves as well as this agency. Do not trust them.
By Val
Response from Au Pair USA by InterExchange· Aug 30, 2022
Dear Val, Thanks for taking the time to leave a review for Au Pair USA! We are very pleased to hear that while the beginning of your experience was challenging, you are in a great situation now and have the support you need! Best, Au Pair USA
It’s been good. I feel very included and protected.
By Karol
Response from Au Pair USA by InterExchange· Aug 30, 2022
Dear Karol, Thank you for letting others know that you feel included and protected! Those are key attributes of a good program experience! We wish you a great program year! Sincerely, Au Pair USA
My experience with this agency was awful, the family in that I was, request me the rematch after one week of my arrive, the kid was aggressive and the “transition team” does not specify that point in my profile, my profile does not active after four days when my rematch starts so I lost those days. When it finally coincides with a family being my last days of rematch, this family cancels it, I ask the agency to extend my time, since I lost it with the family that canceled the match, and the agency denies me. On the 13th of my rematch period, I could coincide with a family that want me as their au pair, and they were not allowed to request the match since according to the agency, they did not have the necessary documents and I could not move with them. I mean, they activate their profile without meeting all the requirements! While au pairs ask us for thousands of documents before we get online, families are put online without having everything in order. That is why they deny both parties to be able to make the match through the page. And his justification was that he was no longer in time. Worst experience ever! I can not recommended that agency My lcc did not help me in anything , the transition team was so rude with me: claiming that how they were going to be sure that I would not make a rematch again and they did not take into account my version of the story to place on my profile, they only put what they believed. The time to activate my profile made me lose 4 days. The agency approves families that do not have all the documents in order and even put them online. Be sure to choose other agency to live this experience
By Marcela
Response from Au Pair USA by InterExchange· Aug 30, 2022
Dear Marcela, We are sorry that you had an unsatisfactory experience with the program. Rematch periods can be difficult and we are happy to report that most of our rematching au pairs go on to complete their program successfully. We are sorry this wasn't the case with your rematch experience. Best of luck in the future, Au Pair USA
It was nice all process, people were gentle and kind
By Yenny
