Great experience
Staff, tour
By Traveler V.
Response from Au Pair USA by InterExchange· Sep 24, 2026
Great to hear you enjoyed the New York Experience!
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
555 reviews
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Au Pair USA by InterExchange is a live-in child care and cultural exchange program. As a non-profit organization staffed by parents and world travelers, we understand the value of strong support!We believe that childcare should be more than just a service—it should be an enriching experience that connects families with the world.Our program is a Department of State-designated sponsorship that connects qualified international au pairs with host families across the United States.Unlike traditional daycare or nanny services, the Au Pair program offers unparalleled flexibility. An au pair lives in your home and can provide up to 45 hours of care per week and up to 10 hours per day.
Au Pair USA by InterExchange (aupairusa.org) has 555 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
555 approved reviews, newest moderated first
Staff, tour
By Traveler V.
Response from Au Pair USA by InterExchange· Sep 24, 2026
Great to hear you enjoyed the New York Experience!
I really like how Maureen and Cana treated me. I feel good and comfortable
By Maria
Response from Au Pair USA by InterExchange· Sep 24, 2026
Maureen and Cana are great, so it's really nice to hear this. Feeling comfortable this early on makes a real difference.
It was such a great experience and the staff were wonderful I think it's the best argency ever
By Martha F.
Response from Au Pair USA by InterExchange· Sep 24, 2026
So glad the first couple weeks have felt good! It means a lot to hear the staff made a difference.
A warm welcome. The New York tour is absolutely fantastic way to walcome the au pairs and calm the nerves. The guidance and the kindness was outstanding!
By Jana
Response from Au Pair USA by InterExchange· Sep 24, 2026
That New York tour is such a good way to start. It's nice to hear it helped settle the nerves a bit.
The LC changes too much. Finally when we got one that stuck around, she was incredibly rude to the host parents and uniquely unhelpful to the au pair. The onus is on the host parents (most commonly the woman in the relationship if there is one) to help the au pair navigate common challenges an au pair agency is better placed to address. It often feels like the agency is a very expensive scam being pulled on the families and the au pairs.
By NA
I have a Great experience with everything. Everything was so cool, so kind and comfortable.
By Hazel
The team made the process very easy and answered all our questions along the way. We ended with an amazing au pair! Highly recommend!
By Rob & R.
Response from Au Pair USA by InterExchange· Sep 24, 2026
So glad the matching process felt smooth, and that you found someone who's a great fit. It sounds like you're off to a really good start!
It was a wonderful experience in nyc an I am very excited to meet my host family and start my year!!
By Emma U.
Response from Au Pair USA by InterExchange· Sep 24, 2026
NYC is such a great place to start this experience. Hope you're settling in nicely!