Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
379 reviews
Assurity Life Insurance CompanySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Assurity, we put people and planet first. We’re a mutual insurance organization owned by our customers, not shareholders. As a Certified B Corporation we use our business as a force for good.
Assurity Life Insurance Company (assurity.com) has 379 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
379 approved reviews, newest moderated first
Terrible company I applied for short term disability and the people interviewing me on the other line took three weeks to make a call they did not explain the rationale for asking me about genital diseases???Additionally they did not have the professionalism to contact me themselves to let me know of the denial.
By Caralee C.
RUN. Seriously shady and dishonest practices. Put your money into a bank account instead of trusting in a company that posts pictures playing golf while dragging out processing your claim way past legal timeliness. Do not EVER take out a critical illness policy because when they can't deny your claim, they will try and cancel your policy based on narratives they create from your medical records.
By Cassie H.
Response from Assurity Life Insurance Company· Apr 19, 2023
Hi Cassie, I'm sorry you've not been happy with how your experiences have gone with Assurity lately. Our customers are deeply important to us. Can I connect you to someone in our customer connections department so you can speak with someone more about your claim? Sometimes that is the best and fastest way to help resolve any questions or issues. If you'd like to contact them directly, please call 800-869-0355, Ext. 4279. Thanks.
I have been insured for the last eight years. $318.00 per month and then received a letter reading my premium had doubled. Don't pay it and you lose your insurance. How can i say this nicely? They are slime bags!! Eric Buchanan
By Eric B.
I need my policy reviewed. I noticed I have been paying for Term instead of permanent. I was under the impression that I have a permanent coverage from day one . I’m disappointed.
By THERESA
Worst company to have someone insured, I’ve been holding more than an hour to get help with a DENIED CLAIM you call back and the operator answers no agents no real people no care for their insured no follow up the worst!!!
By Carmen T.
Response from Assurity Life Insurance Company· Feb 17, 2023
Hi Carmen, I'm sorry you had a bad experience. We always strive to connect our customers with a live person as quick as we can. If you have questions about your claim, I'd like to offer up our customer connections line where you'll be able to talk with someone directly. That number is 800-869-0355, Ext. 4279. One of our team members would be happy to help you resolve this so you get your questions answered. Thank you.
The insurance agent told me what I wanted to hear in order to get me to sign up for their policy. I then find out later than my claim is not covered despite being told that it would be. Deceitful and poor customer service.
By Jordan S.
Form after form, I asked assurity claims to confirm emails ,faxed and snail mail ( did all three on requested forms) no confirmation of receiving. Said M.D.'s did'nt respond at Mayo Clinic .Mayo assured they had .Never had such a runaround in my life for an insurance claim. My other healthcare insurance paid in the first week! Horrible experience! You pay they don't! I will revise if I get paid by assurity...might be dead before it happens!
By Richard B.
Have not had and difficulties working with this company and customer service.
By Virginia M.
