Waiting to make a payment.
I've been with this company for about 20 years now. I have my life insurance through them I use to be able to go in on my phone and make a payment. For some reason they've stopped that unless your on a computer. Right this minute I have been on hold for 1 hour trying to make a payment. This happens every month. I'm sick of this shit. They let you leave a call back number but the ringer on my phone doesn't work so I have no choice but to wait. This is totally ridiculous. If you say anything to them they get defensive with you like it isn't their fault you had your wait. I've read alot of reviews on here that say they don't pay out on death benefits but they frigging better pay my boys if something happens to me. I'm going to leave a note in my will that says if they don't want to pay it or give them the run-around I want them to sue them for the money. And believe me my boys are ruthless and they will definitely do this. Hopefully this won't happen though.
By Patty L.
Response from Assurity Life Insurance Company· Apr 14, 2025
Hi Patty, first thank you for your 20 years of loyalty with Assurity! We're very sorry if you happened to experience long hold times. While HTML web browsers are what we primarily support, accessing the site on your phone should also work - please let us know if that issue persists as we'll want to look into that. Regarding the hold time, since your ringer doesn't work, I may suggest using the vibrate option on your mobile phone, as the callback feature is the best option. Sorry if this became an inconvenience to you, however. We aim to answer all our calls under 60 seconds, but sometimes that can fluctuate depending on the day. Please feel free to email our customer support team directly at [email protected]. Someone will be happy to help you! Thanks.




