Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
548 reviews
Arrow LiftSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Arrow Lift is proud to be a premier supplier of home elevators, stair lifts and other accessibility lifts. Since our founding in 1985, our second-generation family-owned and operated company has been helping people stay in the homes they love. Our team of professionals offer a wide range of products including glass, pitless, shaftless and traditional home elevators. We also offer stair lifts, wheelchair lifts, and dumbwaiters.Stair LiftsHome ElevatorsCommercial AccessibilityServiceOther SolutionsOur mission is to provide excellent service with a customer-focused experience that builds trust and respect. We understand that each client and project is unique, and work with you to find a solution to meet your needs. Our team is professionally trained, and service is our top priority. We are Better Business Bureau accredited with an A+ rating.Call NowGet a Quote
Arrow Lift (arrowlift.com) has 548 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
548 approved reviews, newest moderated first
Professional staff. Quick
By Kevin G.
Response from Arrow Lift· Jun 18, 2024
Hi Kevin, Thank you for your feedback! We're pleased to hear that you found our staff professional and our service prompt. If you need any further assistance, please feel free to reach out. Best regards, The Arrow Lift Team
Haven’t really used it
By Keith A.
Response from Arrow Lift· Jun 18, 2024
Hi Keith, Thank you for your brief update. If you have any questions or need assistance, please don't hesitate to reach out. We're here to help! Warmly, The Arrow Lift Team
The lift is running well! The control system could use some help. If, close to a programed stop, I stop the lift, it will go through the next programmed stop and stop a few feet past it..
By Fred B.
Response from Arrow Lift· Jun 17, 2024
Hi Fred, We're glad to hear that the lift is running well. Thank you for bringing the control system issue to our attention. If you're still experiencing problems, please don't hesitate to give us a call so we can assist you further. Best, The Arrow Lift Team
Basically, this is a good company to deal with, however, these chairs are not cheap. Neither is the upkeep of them cheap. I have the maintenance policy which is not cheap, about $400 a year. But if you don't get the policy, you pay for them to travel to your home as well as make repairs. They do check the chair once a year but that's paid with the policy.
By K H.
Response from Arrow Lift· Jun 17, 2024
Hi K, Thank you for your feedback. We're glad to hear that you have had positive experiences with us. We aim to price our products and services fairly and we appreciate hearing that you agree. If you have any further questions or need assistance, please feel free to reach out. Best regards, The Arrow Lift Team
Excellent product. Prompt installation in one day without any problems.
By ..
Response from Arrow Lift· Jun 13, 2024
Thanks for the review. We're glad to here the installation process went smoothly! Warmly, The Arrow Lift Team
My Mothers Basement Is a large part of her home without her arrow lift she would have no access to her basement thanks Arrow Lift
By Dear C.
Response from Arrow Lift· Jun 13, 2024
Thank you for sharing. We're so glad we could help your mother keep using her basement! Helping people like your mother is why we do what we do. Please don't hesitate to reach out if you need anything - we're only a phone call away! Best, The Arrow Lift Team
The installation went very smoothly. The technician was very friendly and explained everything to me. I love the product.
By LAWRENCE
Response from Arrow Lift· Jun 13, 2024
Hi Lawrence, Thank you for sharing your experience. We're so glad to hear that you had a positive experience with our technician and you are enjoying your product. Warmly, The Arrow Lift Team
Polite tech was very nice. Did a GREAT job and worked quickly...
By Jean A.
Response from Arrow Lift· Jun 13, 2024
Hi Jean, Thank you for your feedback! We're happy to hear that our technician was polite and met your needs. If you have any further needs or questions, feel free to reach out. Best regards, The Arrow Lift Team
