Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
548 reviews
Arrow LiftSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Arrow Lift is proud to be a premier supplier of home elevators, stair lifts and other accessibility lifts. Since our founding in 1985, our second-generation family-owned and operated company has been helping people stay in the homes they love. Our team of professionals offer a wide range of products including glass, pitless, shaftless and traditional home elevators. We also offer stair lifts, wheelchair lifts, and dumbwaiters.Stair LiftsHome ElevatorsCommercial AccessibilityServiceOther SolutionsOur mission is to provide excellent service with a customer-focused experience that builds trust and respect. We understand that each client and project is unique, and work with you to find a solution to meet your needs. Our team is professionally trained, and service is our top priority. We are Better Business Bureau accredited with an A+ rating.Call NowGet a Quote
Arrow Lift (arrowlift.com) has 548 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
548 approved reviews, newest moderated first
It was the simplest, most reliable, got what I was told and agreed to and finally on time.
By Craig
Response from Arrow Lift· Jul 1, 2025
Thank you, Craig! We really appreciate you sharing this. It’s great to hear that everything came together just as expected and on schedule—that kind of straightforward, reliable experience is exactly what we aim to provide. Please don’t hesitate to reach out if we can be of help in the future. Warmly, The Arrow Lift Team
The salesman, Charlie was excellent in helping us understand our options, Logan, the installer was quick and efficient. Also answered all our questions.
By Bob M.
Response from Arrow Lift· Jun 26, 2025
Thank you, Bob! We're so glad to hear that Charlie helped you feel informed and confident in your options—that’s exactly what we hope for in every visit. It’s also great to know that Logan got everything installed quickly and took the time to walk through your questions. We appreciate you sharing your experience with us! Best, The Arrow Lift Team
installer Joseph was wonderful and a pleasure
By joanne P.
Response from Arrow Lift· Jun 25, 2025
Thank you, Joanne! We’re so glad to hear the lift has made such an impact! We’ll be sure to pass along your kind words to Joseph. It’s great to hear he made the experience such a positive one. Warmly, The Arrow Lift Team
The stairlift that was installed in the garage to the house is great. It has been so much easier for my husband to be able to get into the house and to his car in the morning. The man that installed this one was very professional and patient with teaching me and answering my questions. I am very much looking forward to the second stairlift.
By Sharlene
Response from Arrow Lift· Jun 24, 2025
Thank you, Sharlene! We’re so glad to hear the new stairlift has made things easier for your husband—we're always happy when we can help make a difference in daily routines. We also appreciate your feedback on the care and professionalism of our installer. It’s always our goal to make sure clients feel comfortable and confident before we leave. We’re looking forward to getting your second lift installed soon and are grateful to be part of helping your home work better for you both! Best, The Arrow Lift Team
It wasn't great but it was good. Problem was trying to receive responses from company customer service or sales people. Sometimes you need an answer now, not a couple of days from now.
By Preston Y.
Response from Arrow Lift· Jun 24, 2025
Dear Preston, Thank you for taking the time to share your feedback on how we could take our service from good to great. We have had some staffing challenges in your area in recent weeks, and unfortunately that has translated into some slower responses. We sincerely apologize for the delay you experienced, and please know that we have taken action with our team to help improve responsiveness. Please don't hesitate to reach out if you need any support in the future! Best regards, The Arrow Lift Team
Quick turn from quote to install. Chair has been a real blessing. Great service from everyone involved!
By Frequent Vegas V.
Response from Arrow Lift· Jun 19, 2025
Thank you so much for taking the time to share this! We're really glad to hear the quick turnaround and service experience went smoothly—and most of all, that the chair has already made such a difference for you. That’s exactly what we hope for. Please don’t hesitate to reach out if there's ever anything you need down the road! Best, The Arrow Lift Team
We chose Arrow Lift because my husband has back issues. Blake was the installer and he’s was absolutely great. After the installation he had my husband do a test ride up and down. He’s very happy about this. The chair is comfortable and feels secure. Best decision ever.
By Charles
Response from Arrow Lift· Jun 18, 2025
Thank you, Charles! We’re so glad to hear that your husband is enjoying the stair lift and that the installation went smoothly. Blake will really appreciate the kind words—we’ll be sure to pass them along. It’s great to know the lift is bringing both comfort and peace of mind. Hearing that it’s made such a difference makes our day. Wishing you both continued ease and confidence at home! -The Arrow Lift Team
Flexible and convenient installation. Technician was early, very neat, and very patient about the operation of the system. The chair is very comfortable and easy to operate with several built in safety features
By Robert
Response from Arrow Lift· Jun 17, 2025
Thanks, Robert! We're really glad to hear that the installation went smoothly and that you found the process convenient and flexible. It’s great to know the technician made a good impression and that the chair has been both comfortable and easy to use. Hearing that the safety features give you added confidence means a lot to us. Please don’t hesitate to reach out if you ever need anything! Warmly, The Arrow Lift Team
